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About the Role

The Partner Operations Quality team at FYUL is responsible for quality outcomes across third-party fulfillment partners worldwide. We set the standards, manage partner performance, and drive improvements impacting merchant and customer experience. This senior individual contributor role focuses on owning the embroidery quality agenda end-to-end, combining craft expertise, quality systems, and partner management.

Responsibilities

Define, own, and continuously raise quality standards and acceptance criteria for digitization output across all production partners.
Engage with digitization partners on quality, assessing output, running capability reviews, and driving performance improvement.
Build and own the quality measurement framework, identifying KPIs and metrics to track EMB and digitization quality performance.
Create digitization guidelines, SOPs, and technical briefs for internal teams and external partners.
Identify and drive improvements in how merchants and customers engage with embroidery, including design tool guidance and pre-submission quality checks.
Collaborate cross-functionally with Operations, Merchant Success, and Product/Tech teams to align on quality initiatives.

Requirements

Strong stakeholder management skills to navigate multiple internal and external stakeholders and drive alignment.
Hands-on digitization expertise with professional software (Wilcom, Pulse, Hatch, or equivalent).
Deep knowledge of stitch types, underlay techniques, pull compensation, density settings, and fabric-specific requirements.
Demonstrated experience writing or owning digitization standards, quality acceptance criteria, or partner briefs.
Experience engaging with digitization partners on quality and working with production facilities on embroidery quality outcomes.
Proven ability to build QA scorecards, audit frameworks, and defect tracking systems.
Comfortable with data analysis to identify trends and support prioritization.
Excellent English (written and spoken).
Experience working across international production networks.
Ability to translate technical digitization constraints clearly for non-technical audiences.

Skills

Embroidery quality management
Digitization quality assurance
Quality systems development
Partner management
Stakeholder management
Data analysis
Technical writing
Quality measurement framework development
KPI identification and tracking
Audit framework development
Defect tracking systems
Wilcom
Pulse
Hatch

Location

Remote
Riga

Work Type

Remote-friendly
Full-time

Experience Level

Senior

Benefits

Private health insurance
2 extra paid days off for mental or physical well-being
1 extra paid day off for a birthday or other celebration
Access to mentorship, internal meetups, and hackathons
Free and healthy lunch (Rīga office)
Employee discount on custom merch
Team-building events and parties

About the Company

FYUL powers on-demand commerce at global scale.
Formed in 2024 through the merger of Printful, Printify, and Snow Commerce, FYUL combines tech, talent, and infrastructure to help people turn ideas into beautiful products.
FYUL powers merchandise for creators and entertainment giants, backed by advanced tech, premium production, and global reach.
A fast-growing global company focused on powering great brands, great experiences, and great people.

Equal Opportunity

We are an equal-opportunity workplace.
We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience.