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About the Role

This role sits within the Performance and Technology team, collaborating with marketing, communications, and commercial success teams to enhance processes and workflows. It focuses on leveraging data, technology, automation, and AI for practical implementation and measurable impact, aiming to reduce manual effort and improve efficiency for marketing and BD teams.

Responsibilities

• Partner with Sector and Service Marketing, Communications and Commercial Success teams to identify process inefficiencies and implement improvements.
• Design, optimize, and embed scalable marketing and BD operational processes, guidance, and standards.
• Identify and implement opportunities to use automation and AI to improve speed, quality, and efficiency.
• Use operational data and performance insights to identify bottlenecks, prioritize improvements, and measure change impact.
• Lead or support an agile test-and-learn approach to process innovation.
• Contribute to the development of the Marketing Operations function through continuous improvement and collaboration.

Requirements

• Experience in marketing operations, process improvement, enablement, or workflow optimization.
• Strong understanding of marketing and business development team operations across campaign planning, digital activity, communications, execution, delivery, and reporting.
• Proven ability to identify inefficiencies, simplify processes, and deliver operational improvements, including automation and AI solutions.
• Strong analytical problem-solving and delivery skills, using data to identify opportunities and measure impact.
• Excellent communication and stakeholder management skills, with the ability to collaborate, influence, and explain changes clearly.
• Experience supporting change and embedding new ways of working.
• A proactive, collaborative, and curious approach with a passion for continuous improvement and exploring new technologies.

Skills

• Practical and hands-on with a focus on delivery and measurable outcomes.
• Curious and improvement-oriented.
• Adaptable and pragmatic in applying technology and AI.
• Confident assessing, configuring, and developing AI-enabled automations.
• Commercially aware.
• Collaborative and credible.
• Organized and structured.
• Strong attention to detail and structured approach to quality assurance.
• Ability to translate business needs into process or automation requirements.
• Confident challenging requests constructively and setting realistic expectations.
• Experience documenting processes, standards, and operating procedures.
• Strong working knowledge of Microsoft 365.
• Experience using workflow, automation, or collaboration tools.
• Confidence working with operational and performance data.
• Experience with Microsoft Power Platform, including Power Automate and Power Apps (desirable).
• Understanding of data structures and integrations across marketing technology platforms (desirable).
• Experience implementing or configuring AI-enabled workflow tools (desirable).

Location

• London
• Winchester

Work Type

• Hybrid working

Experience Level

• Senior Executive/Manager

Benefits

• Hybrid working
• Professional study support
• Access to internal Wellbeing, LGBTQ+, Multicultural and Women’s networks
• Life assurance
• Income protection
• Enhanced maternity/paternity/adoption and shared parental leave
• 26 days annual leave plus bank holidays
• Options to buy & sell holiday
• Private medical insurance
• Discounted gym memberships
• Discounted critical illness insurance
• Discounted dental insurance
• Eye care vouchers
• Cycle to work scheme
• Digital GP services
• Competitive pension scheme
• Discretionary bonus scheme
• High street discounts
• Season ticket loans
• Volunteering opportunities
• Electric vehicle salary sacrifice scheme

About the Company

• LCP is an award-winning actuarial and analytics consultancy providing market-leading capabilities and advice across pensions and financial services, energy and health.
• We use powerful analytics fused with human expertise to shape a more positive future.
• Certified B-Corp, multi-award winning, fun, collaborative, people first organisation.

Equal Opportunity

• We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.
• LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application.