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About the Role

The Donor Service Assistant serves as a primary point of contact for donors, addressing inquiries, resolving issues, and facilitating donations. This role also contributes to developing communications about MSF's programs and policies.

Responsibilities

• Pursue strategic opportunities to identify and develop new audience segments or donors.
• Build trust and loyalty with potential and existing donors by updating them on activities and developing long-term relationships.
• Design, develop, and deliver the donor engagement strategy.
• Secure reliable, sustainable, and efficient resources aligned with MSF-US commitments.
• Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.
• Deploy and champion technological systems and capabilities to enhance Development's offerings to donors.
• Answer calls, emails, and mail inquiries from allocated donors and prospective donors to maintain and strengthen relationships.
• Act as a first point of contact for resolving customer queries and complaints.
• Manage basic aspects of the data management system with guidance from senior colleagues.
• Develop or operate basic elements of data management systems to deliver prescribed outcomes.
• Build effective working relationships within the internal client organization.
• Contribute to the management of partnering relationships, delivering professional services within established routines or project agreements.
• Produce, update, and provide best practice support on MS documents, databases, and departmental systems.
• Operate as a recognized expert to assess situations and make appropriate adjustments to thinking and work habits.
• Apply expertise to identify and understand key donation influences.
• Apply expertise to establish trust within the client’s organization.
• Apply expertise to orient MSF-USA around delivering to the key needs of their donors.

Requirements

• Minimum two years of administrative experience, preferably in a customer service and/or non-profit environment.
• Strong interpersonal, written, and oral communications skills.
• Proven administrative skills with keen attention to detail.
• Ability to track multiple projects simultaneously.
• No supervisory responsibility.

Skills

• People Focus
• Manages Complexity
• Global Perspective
• Cultivates Innovation
• Drives Results
• Collaborates
• Values Differences
• Communicates Effectively
• Instills Trust
• Manages Ambiguity
• Situational Adaptability
• Planning and Aligns
• Financial Acumen
• Tech Savvy
• Data Collection and Analysis
• Project Management Skills
• Presentation and Written Communication Skills

Location

• Not specified

Work Type

• Full-time

Experience Level

• Minimum two years of administrative experience

Education Level

• B.A. or equivalent experience

Salary/Compensations

• $53,702 - $80,554

Benefits

• Reasonable accommodations for individuals with disabilities or religious beliefs and practices.

About the Company

• Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to people in need.
• MSF offers medical humanitarian assistance based on need, regardless of race, ethnicity, religion, or politics.
• MSF USA is one of 24 sections supporting the global movement through staff recruitment, fundraising, advocacy, and communications.
• MSF USA welcomes candidates with diverse backgrounds and experiences.
• MSF USA is dedicated to creating a diverse, impartial, and inclusive workforce.
• MSF USA is committed to fostering a workplace and organizational culture that is safe, inclusive, and free from harassment, abuse, exploitation, and discrimination.

Equal Opportunity

• MSF-USA is an equal opportunity employer and does not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws.
• We seek a diversity of experience and skills for our workplace and encourage people from all backgrounds to apply to our openings.
• We strongly encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.