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About the Role

The Operations/Security Director oversees daily operations, security functions, and facilities management for a DHS long-term shelter site. This role ensures full compliance with city and state regulations while leading operations and security teams to maintain a safe and secure environment for residents and staff.

Responsibilities

• Supervise facility and program operations staff and external vendors.
• Collaborate with the Site Director to meet contractual obligations and DHS standards.
• Partner with senior management for proposals, audits, and reports.
• Develop operational goals, procedures, and emergency protocols.
• Conduct monthly facility inspections of infrastructure and systems.
• Manage the work order/ticketing system and maintain operations logs and inventories.
• Oversee procurement, inventory control, and equipment tracking.
• Negotiate service contracts and lease terms.
• Ensure timely renewal of licenses and permits from regulatory agencies.
• Assist with DHS inspections and address compliance findings.
• Enforce OSHA standards and Universal Precautions policies.
• Coordinate fire drills, evacuations, and emergency readiness.
• Monitor staff compliance with fire safety and security certifications.
• Serve as the primary contact for operational emergencies.
• Recruit, supervise, and evaluate operations and security personnel.
• Develop staffing plans and schedules to maintain 24/7 coverage.
• Maintain labor relations and liaise with unions.
• Support professional development through mentoring and training.
• Coordinate site security operations to ensure safety of residents and staff.
• Develop and update security policies and patrol routines.
• Investigate incidents and prepare reports for DHS and internal tracking.
• Coordinate with NYPD, FDNY, and emergency responders.
• Represent the shelter at meetings with city agencies and community boards.

Requirements

• Minimum 5–7 years of facilities or operations management experience.
• Experience in a residential, shelter, or social services setting.
• Valid New York State Security Guard License.
• FDNY F-80 Certificate of Fitness or ability to obtain within 30 days.
• Valid NYS Driver’s License.
• Knowledge of NYC shelter systems, DHS requirements, and building operations.
• Experience supervising diverse teams and managing in unionized environments.
• Ability to respond to emergencies and make decisions under pressure.
• Ability to travel to offsite meetings throughout New York City.
• Ability to ascend/descend stairs in the shelter facility.
• Must be on-call 24/7 for emergencies.

Skills

• Facilities management
• Operations management
• Microsoft Office Suite
• Facility management systems
• Organizational skills
• Written and verbal communication

Location

• New York City, NY

Work Type

• Full-time
• 35 hours per week
• On-call 24/7

Experience Level

• 5–7 years of experience

Education Level

• Bachelor’s degree in facilities management, public administration, business, or related field preferred

About the Company

• H.O.G.A.R. Astoria Court