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About the Role

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment. This role is critical to the patient experience and clinic flow, involving patient check-in/out, scheduling, insurance verification, and payment collection. The ideal candidate thrives in a high-volume medical office, communicates professionally, and can multitask effectively.

Responsibilities

Greet and check in patients professionally both in person and over the phone
Verify insurance eligibility, benefits, and patient demographic information
Schedule, reschedule, and confirm patient appointments within the EMR system
Collect copays, coinsurance, balances, and required patient documentation
Answer patient questions related to scheduling, billing, referrals, and treatments
Maintain accurate patient records and scan required documentation into the EMR
Support clinic flow and communication between providers, patients, and clinical teams
De-escalate scheduling or patient concerns with professionalism and empathy
Maintain a clean, organized, and welcoming front desk environment

Requirements

Strong customer service and communication skills in a patient-facing environment
Ability to multitask between phones, scheduling, patient check-in, and administrative responsibilities
Comfort working in a fast-paced outpatient medical office or clinic setting
Strong attention to detail and accuracy when handling patient information and scheduling
Professional demeanor with the ability to de-escalate patient concerns calmly and effectively
Comfortable using EMR systems, scheduling platforms, and healthcare technology
Team-oriented mindset with a proactive and dependable work style
Bilingual English/Spanish skills are strongly preferred

Skills

Customer service
Communication
Multitasking
EMR systems
Scheduling platforms
Healthcare technology
Attention to detail
Bilingual English/Spanish

Location

8 states

Work Type

Full-time

Experience Level

2+ years of customer service experience required
Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferred
Experience with insurance verification, EMR scheduling, payment collection, or patient registration preferred

Education Level

High school diploma or equivalent required

Salary/Compensations

$20—$23 USD
Quarterly performance bonuses up to $1,500

Benefits

Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off (PTO) + Paid Company Holidays
Company-Paid Life Insurance
Short-Term Disability Insurance
Employee Assistance Program (EAP)
Career Growth & Development Opportunities

About the Company

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments.
Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.
With over 70 clinics across 8 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.
We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.
Healthy legs. Happier lives.
At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.
A team united by purpose.
Our values guide everything we do: Patients First, Always; Stronger Together; A Can-Do Spirit; Results That Make a Difference; Commitment to Growth.

Equal Opportunity

Metro Vein Centers is an Equal Opportunity Employer.
We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.
Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.