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About the Role

The ASSURE Inventory Service Associate is a temporary contractor role responsible for patient field retrieval activities to support Supply Chain Operations and Returns. This role involves inventory management and courier services for patient fittings.

Responsibilities

• Contact prescribers, caregivers, and patients to schedule return services.
• Conduct inventory management services, including cycle counts.
• Move inventory to sites for fittings at hospitals, patient homes, and clinics.
• Accept assignments which may include daytime, evening, and weekend hours.
• Travel to patient homes, hospitals, and healthcare facilities for retrieval services, potentially including high-risk areas.
• Assist patients in packing the Assure® system and all components.
• Review and transmit essential paperwork with the patient to retrieve the Assure® garment and WCD system.
• Manage the return of inventory, including the Assure® system kits, garments, and electronic equipment.
• Drop off Assure® system at a local FedEx or approved Walgreens drop-off location.
• Coordinate and drop off retrieved equipment at Kestra preferred shipping partner(s).
• Adhere to Pledge of Confidentiality regarding patient information.
• Maintain confidentiality of patient cases internally on a need-to-know basis.

Requirements

• High school diploma or equivalent.
• Completion of a comprehensive background check following offer of agreement.
• Valid driver's license in state of residence with a satisfactory driving record.
• Reliable transportation.
• Ability to provide proof of motor vehicle insurance.
• Knowledge of MS Office and MS Teams.
• Comfortable with entering patient residences.
• Trustworthy and able to abide by all HIPPA regulations and Kestra policies.
• Ability to handle Assure ® system kits, garments, and electronic equipment with care and attention to detail.
• Applicants must be eligible to work for any employer in the U.S.

Skills

• Excellent communication and customer service skills.
• Willingness to work with prescribers, patients, and caregivers.
• Highly organized.
• Service and detail oriented.
• Strong time-management skills.
• Ability to work independently.
• Passion.
• Integrity.
• Collaboration/Teamwork.
• Action/Results.
• Innovation.
• Customer Focus.
• Emotional Intelligence.

Location

• San Francisco, CA

Work Type

• Temporary Contractor
• Full-time

Experience Level

• DME Retrieval Experience (Preferred)
• Inventory Management experience (Preferred)

Education Level

• High school diploma or equivalent

Salary/Compensations

• $2,800 - $3,800 per month

Benefits

• Drug-free environment and testing is a condition of contracting.

About the Company

• The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets.
• Founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies.
• Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity.
• Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.
• Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare.
• Kestra maintains a drug free workplace and testing is a condition of employment.

Equal Opportunity

• Kestra Medical Technologies is an equal opportunity employer.
• Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status or any other characteristic protected by law.
• Kestra Medical Technologies, Inc does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.