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About the Role

This role conducts a 60-minute behind-the-scenes walking tour of the building, aiming to provide guests with a world-class experience and create a positive impression of the venue. The individual is responsible for ensuring guest safety and managing the flow of visitors along the tour route, as well as greeting and checking in guests.

Responsibilities

• Conduct daily public tours of Radio City Music Hall in an orderly and safe manner.
• Memorize and present a 20–25-page script clearly, concisely, informatively, and entertainingly.
• Conduct a minimum of 3–4 tours per day.
• Memorize multiple tour routes and become familiar with all front-of-house and back-of-house areas of the venue.
• Assist fellow Tour Guides and Seasonal Tour Guides with large groups as needed.
• Secure, return, and properly use equipment such as radios, keys, uniforms, lockers, props, and technology during tours.
• Interact and work collaboratively with other departments.
• Stay informed of company and team news, as well as upcoming events.
• Participate in special projects and perform other duties as assigned.
• Provide exceptional experiences for guests, partners, and team members by adhering to appearance and presentation guidelines while on-site.

Requirements

• Experience in a tour-related or entertainment industry preferred.
• Strong public speaking and communication skills required, with a focus on customer service.
• Previous employment as a Tour Guide or experience in theater, performing arts, or communications preferred.
• Excellent memorization and time management skills, with the ability to deliver presentations with energy and enthusiasm.
• Ability to adapt to changes in tour scripts, routes, and assignments on short notice.
• Strong organizational skills, including the ability to check in groups and collect tickets as needed.
• Must be able to work in an environment with loud noises and constantly changing visuals.
• Must be able to lift up to 25 pounds and perform physical activities including standing for extended periods, walking long distances, bending, climbing stairs, and remaining in constant motion.
• Must be available to work four days per week, including Sundays and holidays as needed.

Skills

• Public speaking
• Communication
• Customer service
• Memorization
• Time management
• Presentation delivery
• Adaptability
• Organization
• Second language proficiency (plus)

Location

• New York

Work Type

• Seasonal
• Full-time

Experience Level

• Entry Level

Salary/Compensations

• $24 - $24 USD Hourly

About the Company

• Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences.
• The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually.
• In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years.
• At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward.
• We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers.
• Growth and longevity for our employees are top priorities here.

Equal Opportunity

• MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.
• MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.