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About the Role

The Global Custody Management Custodian Program Manager is responsible for onboarding and managing PCG custody relationships within a specific region. This role defines strategic custody priorities, ensures operational excellence, and serves as a liaison between internal stakeholders and external custodians, balancing daily execution with long-term strategic planning.

Responsibilities

• Identify strategic opportunities to enhance custodian performance and improve processes.
• Serve as the primary relationship lead for assigned custodians, ensuring partnership success and service quality.
• Maintain and strengthen custodian relationships for high-quality service and mutual value.
• Manage the program in their region to meet business requirements and ensure compliance with SLAs and KPIs.
• Operate cross-functionally, influencing stakeholders and initiatives impacting firm operations, client servicing, and business growth.
• Drive enhancements to GCM’s processes for evaluating custodian performance and service.
• Manage fee negotiations, contract reviews, and performance reports for assigned relationships.
• Prepare reporting and other deliverables impacting an entire country or region.
• Define project scope, goals, and deliverables in collaboration with senior management.
• Support business growth through custody relationship management, including integration and management of all project phases.
• Evaluate and recommend solutions to resolve business problems, including escalation management.
• Assess requirements for program components, including implementation, staffing, timelines, and budgets.
• Lead cross-functional coordination with IT, Finance, Third Party Vendors, and Business Users.
• Proactively manage changes in program scope, identify potential crises, and devise contingency plans.
• Create and manage vision and scoping documentation, program schedules, and project/vendor management checklists.
• Coach, mentor, motivate, and supervise program team members and contractors.
• Oversee the onboarding and ongoing management of PCG custodians within assigned regions.
• Research and identify custodian prospects that meet Fisher’s requirements.
• Provide oversight of custody relationships, ensuring appropriate service levels.
• Oversee custodian service level agreements, provide feedback, and negotiate services/costs.
• Oversee the development of operational processes between the custodian and Fisher.
• Define program priorities within their region in alignment with strategic objectives.
• Partner with custodians to integrate priorities into their roadmaps and secure necessary approvals.

Requirements

• University Degree or equivalent combination of education and experience required.
• 3 years of experience in specific field preferred.
• Excellent oral and written communication skills.
• Experience working independently and in a team-oriented, collaborative environment.
• Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
• Ability to elicit cooperation from a wide variety of sources, including senior management, internal clients, and other departments.
• Ability to react to program adjustments and alterations promptly and efficiently.
• Working knowledge of MS Office.
• Highly-developed analytical ability.
• Able to interface with different departments within the company.
• Strong familiarity with change management and creative independent problem solving.

Skills

• MS Office
• Change management
• Analytical ability
• Problem solving

Location

• In-office

Work Type

• In-office
• Hybrid (potential)

Experience Level

• 3 years of experience in specific field preferred

Education Level

• University Degree or equivalent combination of education and experience

Benefits

• 100% paid premiums for top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents
• 28 days annual leave, with the ability to purchase up to 3 additional days per year
• Up to 8 paid holidays
• Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees
• $10,000 fertility, hormonal health and family-forming benefit (or local currency equivalent)
• Retirement pension plan, featuring a 9% company contribution of base pay
• Additional company match of up to 5% of base pay on personal contributions
• Gym subsidy of up to £50 per month
• Employee Assistance Program and other emotional wellbeing services
• Collaborative working environment with ongoing training, educational support and employee appreciation events

About the Company

• The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing.
• We align with our clients’ best interests by using a simple and transparent fee structure and recognised European custodians.

Equal Opportunity

• FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER