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About the Role

The Events Operations Assistant provides essential operational, hospitality, and administrative support for the successful delivery of all client and internal events onsite at the London office. This role is responsible for ensuring event spaces are prepared to the highest standards, coordinating hospitality services, managing event logistics, supporting vendor relationships, and delivering an exceptional client and attendee experience.

Responsibilities

Responsible for all event room setups and breakdowns, ensuring spaces are configured according to approved event briefs and client requirements
Coordinate physical event setups with porters, housekeeping, catering providers, and operational teams
Prepare event spaces, materials, equipment, furniture, signage, and supplies for delivery
Ensure all setup requirements communicated by the Events Coordinator are completed accurately and on time
Conduct final room readiness checks prior to event start
Support onsite operational changes and room reconfigurations during events as required
Manage event breakdowns, post-event resets, and storage of equipment and materials
Receive catering and beverage deliveries and verify order accuracy
Prepare and present food and beverage displays in accordance with event requirements
Deliver food and beverages to event spaces and maintain presentation standards throughout the event
Support food service and hospitality operations during events
Monitor hospitality areas and replenish items as required
Ensure food is handled, labelled, stored, rotated, and disposed of in accordance with food safety regulations
Support post-event catering collection and clear-down activities
Maintain clean, organised, and hygienic hospitality areas at all times
Provide exceptional service to the client, guests, vendors, and employees attending events.
Support client requests onsite and provide operational assistance during event delivery.
Respond promptly and professionally to event-related enquiries.
Monitor event spaces throughout the day to maintain presentation standards.
Support the collection of post-event feedback and contribute to continuous service improvement.
Work collaboratively with the Events Team to deliver an outstanding attendee experience.
Act as the onsite operational contact for vendors and suppliers during event delivery
Coordinate vendor arrival times, site access requirements, loading arrangements, and event logistics
Meet vendors onsite and ensure they are directed to the correct event location
Support vendor setup, deliveries, breakdowns, and load-out activities
Ensure vendors are aware of event requirements, timelines, and operational expectations
Collect and maintain required vendor documentation, including RAMS, insurance certificates, allergen information, and Health & Safety records
Escalate vendor performance or operational issues to the Events Coordinator or Events Manager
Support post-event supplier reviews where required
Assist with management of the shared inbox and respond to event enquiries as appropriate.
Support diary management and general event administration.
Assist with event ticket management and calendar administration.
Process and maintain event records, documentation, and filing systems.
Produce, print, and distribute event materials, including door signage, event sheets, food menus, agendas, and other event collateral.
Assist with invoice processing and budget tracking as required.
Maintain accurate records of event activity, supplier information, and operational documentation.
Maintain organised, clean, and compliant event storage areas, ensuring supplies and equipment are stored correctly and easily accessible
Monitor inventory levels of event consumables, hospitality supplies, beverages, stationery, and operational equipment.
Manage the ordering and replenishment of event supplies, including crockery, cutlery, takeaway containers, disposable service items, linens, and event materials.
Conduct regular stock checks and maintain accurate inventory records.
Inspect equipment for damage and ensure all items are properly maintained and stored.
Ensure event equipment is available, operational, and fit for purpose.
Monitor storage areas to ensure cleanliness, organisation, and compliance with operational standards.
Support compliance with all Health & Safety and Food Safety regulations
Collect and maintain RAMS, insurance certificates, allergen information, food safety records, and other compliance documentation from vendors and suppliers
Ensure all required documentation is received and submitted to the Events Coordinator prior to the event
Support food labelling, temperature monitoring, allergen controls, and hygiene standards across event operations
Maintain organised compliance records and documentation
Ensure vendors follow site procedures and Health & Safety requirements whilst onsite
Escalate any compliance concerns to the Events Coordinator or Events Manager
Resolve operational challenges and event issues as they arise.
Act collaboratively to solve problems and respond to changing event requirements.
Identify opportunities to improve processes, systems, and event delivery standards.
Report facilities or IT issues impacting event operations.
Support the Events Team in maintaining high operational standards.
Assist with ad hoc projects and responsibilities as required by the EMEA Events Lead

Requirements

Proactive, organised, and service-oriented individual
Ability to effectively manage multiple priorities
Maintain high standards of presentation, compliance, and customer service

Skills

Operational support
Hospitality services
Administrative support
Event logistics
Vendor coordination
Customer experience
Food safety regulations
Health & Safety compliance
Inventory management
Record keeping
Problem-solving

Location

On-site – London, GBR

Work Type

On-site

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.