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About the Role

The Director, SME Channel Sales Operations is responsible for enabling scalable growth across the newly formed SME Channel Distribution organization through operational excellence, strategic planning, KPI reporting, and portfolio health management. This role serves as a strategic operator and business partner focused on optimizing performance across the sales funnel, including sales and revenue reporting, portfolio insights, forecasting, and operational planning.

Responsibilities

Lead end-to-end sales and revenue reporting processes for Channel Distribution globally working across five regional sales and finance organizations, ensuring accurate, timely, and actionable insights
Own strategic planning and operational forecasting tied to Revenue and portfolio performance
Develop executive-level dashboards, KPIs, and business reviews to support decision-making and growth planning
Partner with Sales leadership to drive operational rigor, pipeline visibility, and performance accountability
Act as the centralized operational lead overseeing activation progress for signed portfolios, ensuring implementation milestones and commercialization timelines remain on track
Identify risks, bottlenecks, and dependencies impacting activation and revenue realization, escalating and driving resolution where needed
Collaborate cross-functionally with Finance, Product, Customer Success, and Implementation teams to align business priorities and execution plans
Drive process optimization and operational scalability through automation, governance, and continuous improvement initiatives
Support annual operating plans, strategic initiatives, and executive presentations related to sales growth and channel performance
Establish operational cadence and governance mechanisms that improve visibility across portfolio performance and activation readiness

Requirements

Demonstrate strong strategic and operational leadership experience within sales operations, revenue operations, or commercial enablement environments
Possess deep experience managing sales performance reporting, forecasting, and business planning processes
Have strong analytical capabilities with experience translating complex data into executive-level insights and recommendations
Be highly skilled in managing cross-functional initiatives and influencing senior stakeholders across matrixed organizations
Bring a strong understanding of revenue realization processes, portfolio activation, and operational execution disciplines
Exhibit exceptional communication and presentation skills with the ability to operate effectively at executive levels
Have experience building scalable operational frameworks, governance models, and KPI reporting structures
Be comfortable operating in fast-paced, highly collaborative environments with evolving business priorities
Demonstrate a proactive, ownership-oriented mindset with strong attention to detail and execution excellence

Skills

Tableau
Power BI
Salesforce
Excel

Location

Purchase, New York

Work Type

Full-time

Experience Level

Director

Education Level

Bachelor's degree required
MBA or advanced business degree preferred

Salary/Compensations

$182,000 - $291,000 USD

Benefits

Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
We hire the most qualified candidate for the role.
In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.
Do not include any medical or health information in this email.
The Reasonable Accommodations team will respond to your email promptly.