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About the Role

This role manages and provides daily direction to associates in the Boat Service area, overseeing inventory control, service, warranty, rigging, delivery, detail, and parts activities.

Responsibilities

• Supports the Boat Manager in achieving financial goals for the Service area, including sales, gross margin, inventory shrinkage, and payroll.
• Provides daily supervision and direction to Service Department associates.
• Schedules and assigns service, rigging, and warranty work orders, ensuring timely completion to customer satisfaction.
• Maintains and strives to increase associate productivity.
• Maintains a safe, clean, and secure work environment.
• Supports world-class customer service and ensures a pleasant shopping experience.
• Assists the Boat Manager in staffing the Service area with customer-oriented associates, participating in interviews, recommending selections, coordinating training, and providing input on performance appraisals.
• Prepares weekly work schedules and coaches associates to promote positive customer relations and a productive team environment.
• Resolves customer and associate opportunities with the Boat Manager.
• Assists the Boat Manager with coordinating special events, including Boat Shows and promotional activities.
• Manages and ensures accuracy of unit and parts inventories.
• Ensures timely creation, submission, and payment of warranty claims.
• Ensures products are properly detailed and unit deliveries are conducted professionally and on schedule.
• Assists the Boat Manager in executing supervisory responsibilities, including interviewing, training, planning, assigning work, evaluating performance, addressing complaints, and maintaining a harassment-free environment.
• Performs other duties as assigned.

Requirements

• 2-4 years in Retail Boating or similar industry.
• Supervisory experience is a plus.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze certain reports.
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, data based management, and electronic point of sale and inventory management systems.
• Demonstrated strong interpersonal skills.
• Ability to establish and maintain effective working relationships with co-workers, associates, customers, and Corporate Staff.
• Regularly performs computer work, walks and stands.
• Occasionally sits and lifts up to 50lbs.
• Performs duties within scope of general company policies, procedures, and objectives.
• Analyzes problems and performs needs assessments.
• Uses judgment in adapting broad guidelines to achieve desired results.
• Regular exercise of independent judgment within accepted practices.
• Makes recommendations that affect policies, procedures, and practices.

Skills

• Inventory control
• Service
• Warranty
• Rigging
• Delivery
• Detailing
• Parts management
• Customer service
• Interpersonal skills
• PC proficiency
• Word processing
• Spreadsheets
• Data based management
• Point of sale systems
• Inventory management systems

Work Type

• Full Time

Experience Level

• 2-4 years
• Supervisory experience

Salary/Compensations

• $62,353.20 - $68,200.00

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

About the Company

• Bass Pro Shops is an equal opportunity employer.

Equal Opportunity

• Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
• Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
• If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.