Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Resident Services Coordinator serves as the primary point of contact for residents, fostering a sense of community and providing excellent customer service. This role is crucial during property renovations, assisting residents throughout the process and coordinating with property management and construction teams to ensure a high-quality resident experience.

Responsibilities

• Provide resources and a welcoming environment for residents, customers, vendors, and neighbors.
• Acquire broad knowledge of the community and surrounding area.
• Assess resident needs and connect them with appropriate provider and community resources.
• Facilitate programs such as health and wellness, life enrichment, or transportation.
• Develop a resource directory of local social service agencies and providers.
• Prepare and maintain logs of resident issues and services provided.
• Provide residents with contacts and resources for benefits and entitlement program applications.
• Assist residents with lease violation resolution under direct supervision of the Property Manager.
• Promote a strong sense of community and help connect residents.
• Coordinate resident activities and movements during renovations or construction with client representatives and the construction team.
• Assist residents in preparing for home changes, addressing concerns during renovation and transition.
• Help residents understand the renovation process.
• Help residents connect to their families, friends, and social networks for support, especially during displacement.
• Deliver culturally and age-appropriate activities for residents.

Requirements

• Understand the characteristics of the resident population and property.
• Ability to effectively interact and work with individuals from diverse backgrounds.
• Attention to detail.
• Willingness and ability to work some evenings and weekends.
• Act respectfully, be patient, and consistent.
• Uphold core values: Service, transparency, performance, creativity, and community.
• Flexibility and ability to manage a complex workload in varied work environments.
• Strong interpersonal, communication, organization, writing, and computer skills.
• Must be able to stand and walk for extended or continuous periods.
• Must be able to ascend and descend staircases, ladders, and/or step stools.
• May be required to travel outside between buildings in varying outdoor weather conditions.
• Regularly required to remain in a stationary position (sit or stand) for 85% of the time.
• Regularly operate office machinery.

Skills

• Interpersonal skills
• Communication skills
• Organization skills
• Writing skills
• Computer skills

Location

• Onsite

Work Type

• Full-time

Experience Level

• 1+ years of related experience

Education Level

• High School Diploma
• GED
• Trade school
• Technical school
• Vocational school

Salary/Compensations

• $17.00 - $18.938848

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life insurance programs
• Disability insurance programs
• Paid time away from work
• Unpaid time away from work

About the Company

• Cushman & Wakefield is a company that provides eligible employees with an opportunity to enroll in a variety of benefit programs.
• Cushman & Wakefield provides eligible employees with competitive pay.

Equal Opportunity

• Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
• Discrimination of any type will not be tolerated.
• In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.