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About the Role

This onsite supervisor role provides day-to-day direction to staff, clients, and volunteers for the Coldwater House Program, aligning with the mission "Restoring hope and changing lives." The supervisor will reflect the core values of Open Door Mission: Faith, Family, Compassion, Community, and Stewardship. This role is crucial for supervising staff, overseeing case management for families experiencing homelessness and co-occurring disorders, and leading various program activities.

Responsibilities

Provide day-to-day direction to staff, clients, and volunteers for the Coldwater House Program.
Supervise onsite staff by training and orienting new hires and performing bi-monthly supervision meetings.
Escalate performance concerns to the Manager.
Provide oversight to case management for families who are homeless with mental health, substance abuse, and/or other co-morbid disorders.
Lead weekly House Meetings.
Oversee and rotate leading Bible Study and Life Skills classes.
Oversee children's activities and implement activities with them.
Lead each shift in a respectful manner according to ODM policies and program goals.
Ensure proper staff scheduling and fill in as needed to ensure 24/7 coverage.
Communicate clearly and thoroughly with staff regarding resident and community issues.
Report staff or resident issues using documentation systems.
Promptly report emergency concerns to appropriate personnel.
Place food orders, supply requests, and maintenance orders.
Oversee volunteer activities and delegate tasks.
Provide training to new staff and continual coaching to existing staff.
Provide input to Manager for performance reviews, corrective actions, hiring, or separation decisions.
Facilitate weekly house meetings and monthly supervision with all staff.
Facilitate group prayer, devotional, Bible study, and Life Skills classes.
Oversee and facilitate children's activities/ministry.
Lead intake and assessments of incoming clients, ensuring accurate documentation.
Maintain relationships with the community for networking.
Calculate and collect program fees.
Complete and submit FHLS monthly sheets.
Facilitate groups on substance use and/or behavioral health needs.
Ensure completion of room inspections or drug screens as needed.
Identify client goals in collaboration with the client.
Ensure completion of referrals for clients seeking permanent housing, employment, social services, etc.
Oversee client projects and outings, or delegate and supervise appropriately.
Provide encouragement to residents in accordance with program direction and values.
Provide direct client care with children on an as-needed basis.
Utilize designated software to enter resident information and case notes.
Communicate and reinforce program guidelines to residents and staff.

Requirements

Ministry minded Christian with a commitment to and a passion for Changing Lives and Restoring Hope.
Progressive and current experience with case management in trauma services or residential program.
Proven ability to use initiative, judgment, and resourcefulness.
Ability to make decisions and lead shifts successfully.
Strong Interpersonal skills - exercise compassion and discernment.
Experienced group facilitator.
Levelheaded, with demonstrated proficiency in mediation and conflict resolution.
Able and willing to honor the leadership, chain of command, standards, and ministry objectives of ODM.
Able to complete documents, reports, and accurately record information via email and/or client database systems.
Willing to continue education as needed or required.
CPR and First Aid certification.
Valid New York state driver's license with a driving record acceptable to the insurance carrier.

Skills

Case management
Trauma services
Residential program management
Mediation
Conflict resolution
Group facilitation
Interpersonal skills
Compassion
Discernment
Documentation
Client assessment
Client care
Supervision
Training
Scheduling
Communication
Reporting
Volunteer management
CPR
First Aid

Location

240 Coldwater Rd

Work Type

Onsite
Full-time

Experience Level

Minimum of 2 years directly related experience

Education Level

College degree or Certification related to behavioral health industry (addiction, mental health, trauma)

Benefits

5-week time off policy
100% contribution towards dental and vision plans
65%-70% contribution towards several medical plans
Employee assistance program (8 counseling sessions)
Career development
Christian work environment

About the Company

Since 1952, Open Door Mission has existed to restore hope and change lives of Rochester's men, women and children.
Employee-voted Rochester Top Workplace.
All programs are residential.