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About the Role

Vantaca's core platform is the software community management companies use daily. This role focuses on making that software dramatically easier to use and building agentic capabilities to automate tasks. The goal is to create effortless software that customers love and to integrate AI capabilities seamlessly.

Responsibilities

• Own customer discovery and build a unique method for uncovering customer needs.
• Spend time with management companies to understand their workflows and bring back actionable insights.
• Proactively identify and propose new features and improvements.
• Develop a clear point of view on product priorities and defend it with evidence.
• Treat ease of use as a measurable outcome, focusing on saving customer time and reducing friction.
• Identify and fix the root causes of customer workarounds.
• Prioritize making existing customer workflows effortless before building new features.
• Partner with design as a peer to ensure high UX quality.
• Treat API design as a product decision, considering its impact on future capabilities.
• Spec data models and endpoints with the same rigor as UI.
• Partner with platform engineering on API design and durability.
• Ensure all capabilities are exposed cleanly to HOAi and IQ to enhance platform compounding.
• Design features considering both agentic automation and human user experience.
• Spec the agent's role carefully, defining autonomous, supervised, and escalated actions.
• Determine when an agent is the right solution versus a UX change or API.
• Make the seam between agent and human work invisible to the customer.
• Define success metrics before shipping features, including customer adoption, time saved, and satisfaction.
• Instrument features to prove their impact and track metrics post-launch.
• Own feature metrics and take action if adoption is low or customer happiness isn't improved.
• Partner with sales, CS, and marketing to ensure the value of built features is communicated.
• Manage multiple workstreams concurrently across different stages of development.
• Embrace change and adapt to shifting priorities and new customer signals.
• Utilize AI spec-driven development for rapid prototyping and idea generation.
• Make decisions quickly with available information and adjust as needed.
• Communicate directly and factually with engineering, design, executives, and customers.
• Translate technical realities into customer-friendly language and vice versa.
• Build trust through sound judgment to enable faster team progress.

Requirements

• A discovery method that is distinctly yours.
• Comfortable engaging directly with customers via phone and observing their workflows.
• Track record of identifying product opportunities independently and defending them with evidence.
• Bias towards building features that reduce customer effort.
• Obsession with measurable ease of use, tracking metrics like clicks and time spent.
• Track record of shipping software improvements that customers notice and appreciate.
• Understanding that friction reduction is a high-leverage product activity.
• Partnership with design as a peer.
• Belief that effortless software is more valuable than unused features.
• Treats API design as a product decision.
• Experience specifying or owning APIs used by other teams or integrations.
• Ability to read OpenAPI specs, influence data model decisions, and reason about API impact.
• Comfortable making trade-offs between immediate UI fixes and longer-term API improvements.
• Experience specifying or building agentic workflows.
• Ability to discern when an agent is appropriate versus a UX change or API.
• Demonstrated ability to use AI tools (Claude, Cursor, etc.) as a primary product workflow.
• Track record of shipping AI-powered features with measurable success metrics.
• Personal projects demonstrating genuine AI instincts.
• 3+ years in product management, technical product ownership, or a closely adjacent role.
• Proven ownership of a product roadmap with measurable customer outcomes.
• Strong written and verbal communication skills, capable of translating complex information.
• Comfort in a high-growth, fast-moving environment with simultaneous platform building and shipping.
• Ability to manage multiple workstreams without losing fidelity.
• Go-getter attitude, bringing ideas and initiative.
• Obsession with the customer.
• Obsession with metrics, willing to kill features that don't prove value.
• Energized by change.
• Passion for building.

Skills

• Customer Discovery
• Product Instinct
• Customer Experience Obsession
• API-First Product Thinking
• Agent-Era Product Thinking
• AI Tools (Claude, Cursor, etc.)
• Product Management
• Technical Product Ownership
• Roadmap Ownership
• Communication (Written and Verbal)
• Data Analysis
• Problem Solving
• Agile Methodologies
• Cross-functional Collaboration

Location

• Remote Flexible

Work Type

• Remote
• Full-time

Experience Level

• 3+ years in product management, technical product ownership, or a closely adjacent role
• Open to junior candidates with the right instincts

Benefits

• Medical, Dental, and Vision insurance effective day one
• Unlimited PTO (with a minimum of one continuous week required annually)
• 401K with Company Match
• Great parental leave benefits

About the Company

• Vantaca is the leading AI-native community management performance platform, enabling owners, operators, and management teams to work smarter and faster with AI-driven insights.
• The platform is built on modern cloud architecture with a single-platform design, combining comprehensive functionality with AI-powered automation.
• Vantaca leverages artificial intelligence for tasks like intelligent document processing, predictive analytics, and automated workflows.
• The company has achieved unicorn status with a $1.25B valuation and is focused on transforming the community association management industry.
• Vantaca is scaling from 275 to 400+ employees and has been recognized on the Inc 5000 list of America's Fastest Growing Private Companies.