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About the Role

Seeking an ambitious and persuasive Manager to oversee international client operations within the semiconductor industry, ensuring contractual compliance for facility services at the Berlin site. You will be supported by two department heads and a strong team, with a focus on high customer satisfaction and long-term partnerships.

Responsibilities

• Overall responsibility for ensuring proper and smooth contract fulfillment regarding facility services agreed upon with the client.
• Central point of contact for all contract-related topics and customer inquiries.
• Continuous needs analysis, development, presentation, and active implementation of new, customized service solutions at the site.
• Ensuring the execution of regular performance, quality, and success controls is a top priority.
• Designing and sustainably implementing process optimizations is 'daily business'.
• Overall responsibility for the economic efficiency and effectiveness of services at the site, including ongoing budget control, early initiation of effective measures for budget deviations, and regular reporting.
• Intensive personal relationship management with on-site customer contacts, further development of the site, and proactive expansion of existing business through additional services.
• Responsibility for the overall management and control of a high-performing team (approx. 50 employees total, 2 direct reports TGM/IFM), including personnel selection, deployment, onboarding, personnel development, training, and education.

Requirements

• Apprenticeship/degree/further education in cleaning, facility management, hospitality, or a comparable qualification.
• Several years of professional and management experience in a comparable leadership role in building management; experience managing large objects in TGM/IFM as a site manager, operations manager, or facility manager.
• Practical experience in managing change processes is desirable.
• Strong quality, service, and customer orientation; a manager with high problem-solving competence and a hands-on mentality who lives the 'multiservice concept'.
• Ability to remain calm and organized in difficult or stressful situations, demonstrating a service-oriented approach.
• Proactive communication skills, understandable, persuasive, and solution-oriented at all levels, with negotiation skills and tact when necessary.
• Business management competence, affinity for numbers, strong entrepreneurial thinking and action.
• Strong leadership personality, serving as a role model for employees, leading cooperatively, motivating, and appreciatively as a team player.
• Proficient in PC use and standard MS Office applications; experience with a CAFM system is advantageous.
• Very good German and good English language skills, both written and spoken.

Skills

• Facility Management
• Building Management
• Technical Facility Management (TGM)
• Integrated Facility Management (IFM)
• Customer Relationship Management
• Process Optimization
• Budget Management
• Team Leadership
• MS Office
• CAFM Systems (advantageous)
• Negotiation Skills
• Problem-Solving
• Hands-on Mentality
• Service Orientation
• Quality Management

Location

• Berlin

Work Type

• Full-time
• 5-day week

Experience Level

• Management
• Leadership

Education Level

• Apprenticeship
• Degree
• Further education in cleaning, facility management, hospitality, or comparable qualification

Salary/Compensations

• Competitive compensation package (solid base salary, vacation and Christmas bonus as 13th month's salary plus success-dependent bonus/premium arrangement)

Benefits

• Varied and responsible leadership role in Facility Management
• Job security with a permanent employment contract
• Flexible working hours (Mon-Fri, free weekends and holidays) for better work-life balance
• Subsidy for company pension plan
• 30 days of vacation
• Employee discounts with various contract partners
• Access to employee catering
• Mobile work equipment
• Company car for private use
• Structured and comprehensive onboarding
• Development programs for personal growth
• Secure and long-term employment with a reputable facility service provider with an appreciative corporate culture

About the Company

• Successful facility service provider.