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About the Role

Orchestra is seeking a strategic and influential Director, Resource Management to build and lead a newly created enterprise resource management function across the organization. This role will establish an integrated, data-driven approach to workforce planning, talent deployment, and capacity management, ensuring the right mix of talent, skills, and resources to support client work, new business opportunities, and long-term growth.

Responsibilities

Establish and evolve resource management as a strategic capability across the organization.
Develop scalable processes, governance, and best practices that support agency growth.
Drive adoption, change management, and continuous improvement across teams and stakeholders.
Partner with HR, Finance, and Vertical Leaders to forecast staffing needs and align talent supply with client demand and business priorities.
Optimize the mix of full-time, freelance, and contract talent to balance flexibility, utilization, and profitability.
Identify capability gaps and provide recommendations related to hiring, redeployment, and skill development.
Facilitate cross-functional staffing decisions and serve as an escalation point for complex resource challenges.
Serve as a trusted advisor to agency leaders on workforce planning and capacity decisions.
Conduct regular utilization and forecasting reviews with leadership and finance partners.
Support new business opportunities and evolving client needs through effective staffing strategies.
Help create high-performing, cross-functional teams that deliver strong client outcomes.
Develop reporting and insights related to utilization, forecasting, workload distribution, and capacity management.
Establish governance and data standards for resource management systems, including Kantata.
Evaluate existing processes and drive improvements that enhance efficiency, transparency, and scalability.

Requirements

10+ years of experience in resource management, workforce planning, operations, or talent deployment within communications, marketing, advertising, consulting, or other professional services organizations.
Demonstrated success building or scaling resource management capabilities in complex, matrixed environments.
Strong understanding of staffing models, utilization, workforce forecasting, and profitability.
Experience partnering with senior leaders and influencing decisions across multiple stakeholders.
Exceptional communication, relationship-building, and change leadership skills.
Proven ability to lead through influence rather than direct authority.

Skills

Resource management
Workforce planning
Talent deployment
Capacity management
Change management
Data-driven approach
Process development
Governance
Best practices
Stakeholder management
Staffing models
Utilization
Forecasting
Profitability
Communication
Relationship-building
Leadership
Influence
Reporting
Analytics
Kantata

Location

Boston
Washington D.C.
New York City
Seattle
San Francisco

Work Type

Hybrid

Experience Level

Director
10+ years

Salary/Compensations

$135,000 - $140,000

About the Company

Orchestra is a strategic communications and marketing company built for today's complex and fragmented world.
The company offers programs that span from the highest level strategic business counsel through to tactical execution.
Orchestra brings together 700+ people with experience across consumer and lifestyle, technology, nonprofit and philanthropy, real estate, sports, travel, hospitality, and more.
Made up of leading firms BerlinRosen, Civitas Public Affairs Group, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward and Small Girls PR.
It also launched Brightmode, a talent acquisition firm for communications professionals, and Versus Media Group, a strategy-first political media team.
Orchestra is the first communications company built for today’s media landscape.
Since 2022, it’s acquired nine firms, including: BerlinRosen, Civitas Public Affairs Group, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward and Small Girls PR.
It also launched Brightmode, a talent acquisition firm for communication professionals.

Equal Opportunity

People of all backgrounds and abilities are strongly encouraged to apply.
Orchestra is committed to building and maintaining a diverse staff, and recognizes that its continued success depends on hiring and retaining high-quality creative professionals with a variety of backgrounds and experiences.
Opportunities for advancement exist, and we are committed to helping all staff develop and grow.