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About the Role

The Client Service Coordinator will support Sage's mission and vision by providing outstanding customer service and support to clients. This individual will ensure the smooth coordination of services between clients, field teams, and subcontractors, acting as the main point of contact for inquiries, issue resolution, and client satisfaction.

Responsibilities

• Serve as the primary contact for clients, managing communications related to service requests, issues, and inquiries.
• Handle incoming service calls, build positive client relationships, and manage questions, cancellations, and confirmations.
• Monitor service performance to ensure contractual obligations, including response times, service quality, and compliance, are met.
• Coordinate and schedule security services, dispatching field teams and subcontractors, and ensuring timely execution of client requests.
• Maintain the department calendar, avoiding scheduling conflicts and ensuring organization.
• Assist in handling client escalations and resolving service issues in a timely manner with the operations team.
• Maintain accurate client records, service reports, and communication logs in the CRM system.
• Prepare and provide regular service reports, updates, and performance metrics to clients and management.
• Assist in the onboarding process for new clients, ensuring a smooth transition and clear communication of service expectations.
• Collaborate with sales and operations teams to ensure the delivery of high-quality services that meet client needs.
• Proactively identify areas for process improvements and client satisfaction enhancements.
• Stay updated on industry trends and regulations in the security industry to ensure services are compliant with legal requirements.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Previous experience in client services, customer support, or a similar role, preferably in the security or related service industry.
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint) and other relevant software’s.
• Strong organizational and multitasking skills, with the ability to prioritize and manage multiple client requests simultaneously.
• Excellent verbal and written communication skills, with the ability to interact professionally with clients at all levels.

Skills

• Customer service
• Client support
• Communication
• Problem-solving
• Organization
• Multitasking
• Microsoft Suite (Word, Excel, PowerPoint)

Location

• Onsite

Work Type

• Full-time

Experience Level

• Previous experience in client services, customer support, or a similar role

Education Level

• High school diploma or equivalent
• Associate or bachelor’s degree preferred

Benefits

• Competitive pay
• Paid vacations & holidays
• Health benefits
• Life insurance
• 401(k) plan with employer match
• Incentive Plan

About the Company

• Sage Integration is committed to delivering top-notch service by bringing the power of innovation to protect the people, facilities, and reputation of its enterprise clients.
• As a leader in the security industry, Sage Integration offers cutting-edge technology and highly trained professionals.
• The company is committed to providing its team with a career that empowers them to drive the industry forward and pursue excellence.

Equal Opportunity

• Sage Integration Holdings LLC is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.