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About the Role
As the point of contact for customers, you will connect with them to assist with their requests in person or over the phone. You will act as the liaison between customers and the Sales, Service, and Repair Departments, ensuring technicians understand customer needs and customers understand recommended solutions.
Responsibilities
- Greet customers
- Determine customer needs and associated charges
- Brief relevant departments
- Establish timelines
- Track progress
- Keep customers updated on their service or repair status
Requirements
- Ability to genuinely connect with customers
- Ability to work in a high-paced environment
- Highly organised administration skills
- Up-to-date knowledge of all company services
- Exceptional verbal and written communication skills
- Ability to work well within a team environment
- Current NSW driver’s licence
- Working knowledge of ERA and Pentana computer systems
- Working knowledge of Microsoft suite of programs
Skills
- Customer service
- Communication
- Organization
- Teamwork
- Computer proficiency
Location
- Onsite
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Professional training
- Development opportunities
- Discounted gym memberships
- Discounted health insurance
- Vehicle purchasing discounts
- Vehicle service discounts
- Excellent work/life balance
About the Company
- Australia’s largest automotive network with over 300 dealerships across the country.
- A business driven by its people, where everyone matters.
- A diverse workforce with a variety of skills, talents, and dreams.
- A company with a shared vision, strong work ethic, and a ‘can-do’ attitude.
- A place where employees are treated with courtesy and respect.
- A company that challenges employees to use their skills, knowledge, experience, and initiative.
- A business that invests in employee growth through professional training and development.
Equal Opportunity
- Positions are awarded on merit.