Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Operations Managers have full accountability for their departmental operations on a shift by shift basis, operating 24/7, 365 days a year. The role requires monitoring and delivering high quality operational performance, mitigating risks, proactive communication, strong leadership, pragmatic decision making, and effective coaching, performance management and development of a team. This is a 15-month FTC/secondment opportunity for maternity cover from October 2026 - February 2028.

Responsibilities

Accountable for leading and motivating the London Operations team on shift by driving a highly engaged and performance focused working environment.
Accountable for ensuring high levels of productivity to meet operational needs.
Conduct flow meetings, identifying risks to performance and implementing effective mitigations.
Lead a performance driven culture through effective performance & line management of direct reports and on the day shift teams.
Collaborate with internal stakeholders (Senior Manager, Cargo Operations, regional and sales teams) and third party stakeholders (airline operating companies and airport authorities).
Work flexibly across different areas of the IAG Cargo London Operation.
Work collaboratively with the wider management team to introduce performance improvements.
Accountable for the health, safety and security of the operational area whilst on shift.
Coach and support Team Leaders and Specialists to run the day to day shifts.
Manage data within multiple systems, ensuring high operational delivery and proactive customer recovery.
Conduct causal analysis to identify the root of operational issues.
Representation during safety events and accountability for ensuring correct reporting processes are followed.
Understand the application of industrial agreements across the IAG Cargo London Operation.

Requirements

Excellent communication and leadership skills
Strong problem solving ability, able to make effective decisions quickly with information available
Proactive mindset with a problem-solving orientation and initiative using data
Ability to hold teams accountable for delivery of actions and results
Demonstrated resilience, ability to prioritise workload, and make decisive decisions in a pressurised environment.
Ability to build constructive relationships with colleagues and trade unions
Able to work to own initiative, detecting issues and taking the required actions with minimal guidance
Uncompromising in safety, security, process and adhering to regulatory requirements
Delivery focused, can manage a complex and diverse set of requirements
Proven experience in an operational and/or industrialised environment
People management in an operational environment
Able to hold an airside pass
Full UK drivers' licence and ability to obtain and hold an airside driving permit
Excellent internal and external stakeholder management
Proven experience in managing, coaching, and leading teams

Skills

Leadership
Communication
Problem Solving
Performance Management
Coaching
Stakeholder Management
Data Management
Safety Management
Security Management
Process Adherence
Regulatory Compliance

Location

London

Work Type

Full-time
Onsite

Experience Level

People management in an operational environment
Proven experience in managing, coaching, and leading teams

Benefits

Competitive salary
Bonus
Staff travel benefits (unlimited basic and premium standby tickets on British Airways and group airlines)
Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family
Flexible bank holiday policy
Access to LinkedIn learning
Access to Rosetta Stone Language courses
Free onsite gym facility
Access to the UNMIND app
Community of Mental Health First Aiders
Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work

About the Company

IAG Cargo is one of the world’s largest airfreight logistics organisations.
We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling).
We believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride.
We are building a great place to work for customers and colleagues alike.

Equal Opportunity

Our recruitment procedures positively support our diversity and inclusion agenda.
All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.