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About the Role

The Director of Sales is responsible for developing long-term sales strategies and annual sales plans, establishing strong customer relationships, and collaborating with Costco buying management to provide consumer insights and trends. The role involves setting sales objectives, influencing regional event volume strategies, and creating new programs and services for Costco and its vendors, overseeing their successful implementation.

Responsibilities

Collaborates with the Vice President, Sales to develop a 3-5 year sales strategy and an annual Sales plan and provide quarterly updates to senior leadership, as well as revisions and modifications to the Plan for each region.
Responsible for the establishment of both annual and monthly sales objectives in coordination with the CDS business plan for the regional sales offices.
Create conduct and present CDS’ marketing services to existing and prospective clients.
Partner with the CPG Relationship Lead to build relationships with Vendors, Brokers and Buyers by providing product sampling insights and advice through the development of individual event programs, including sustaining external and internal customer contacts to ensure high-level customer satisfaction; accountable to oversee the development of on-going and on-request reports to internal and external customers.
Develop sales metrics used to assess regional sales teams’ performance.
Manage and direct personnel, which includes selection, work allocation, training, development and problem resolution; evaluate performance and make recommendations for personnel actions; motivate, coach, inspire, and mentor employees to achieve peak productivity and performance.
Be a creative force to develop new programs and services for Costco and its vendors. Sell in these services and ensure their successful implementation.
Ensure strong sales/operations relationships and effective communications. Work with the Director of Field Operations to resolve issues and drive programs.
Train, develop, coach and counsel direct reports in all aspects of the in-house demonstration program including the sales and scheduling process, producing an accurate and timely demo schedule, creating accurate and comprehensive demo product information sheets, and adhering to CDS policies and procedures including financial guidelines.
Provide excellent customer service to Costco in the form of upcoming demo volume projections and results / analysis of demos performed for the most recent period.
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources.
May delegate work of others and provide guidance, direction and mentoring to indirect reports.

Requirements

8+ Years of experience in progressive experience in a customer service and/or sales or marketing field.
5 Years of experience managing people in related field.
Incumbent must be able to perform the essential functions of the job.
Work is performed primarily in an office environment.
Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 kg.

Skills

Strong business acumen
Working knowledge of business models
Proven track record of achieving revenue targets or quotas
Understanding of current and emerging global operating services
Flexible in assessing and improvising in a fast-paced environment
Ability to communicate technology solutions in business terms
Ability to build teams staffed with the appropriate talent in the right roles; able to develop self-motivated high achievers
Excellent customer service, written and verbal communication skills; able to present to large groups
Ability to manage with tact and diplomacy
Conscientious about timeliness of assignments and quality of work product
Ability to build rapport and credibility with broad base of stakeholders
Able to maintain confidential information
Proficient in Microsoft Outlook, Word, Excel, PowerPoint and Access skills; ability to use Enterprise-wide information systems

Location

Office

Work Type

Office
Travel up to 20 %

Experience Level

8+ Years of experience in progressive experience in a customer service and/or sales or marketing field.
5 Years of experience managing people in related field.

Education Level

Bachelor's Degree Or equivalent experience
Master's Degree Or equivalent experience

About the Company

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods.
The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers.
We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Equal Opportunity

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law.
As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.