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About the Role

The Operational Intelligence Team is seeking an experienced Senior Architect to develop, document, and evolve the monitoring strategy, focusing on standards and application instrumentation for critical Banking Applications. This role involves shaping monitoring strategy and solutions, contributing to integrated systems planning, and driving the adoption of consistent monitoring capabilities across critical business applications.

Responsibilities

Act as a Subject Matter Expert for monitoring tools within the global monitoring strategy
Configure and enhance monitoring for applications across Cloud and container-based environments
Deliver demos, overviews, and training sessions to support wider adoption, creating supporting materials such as presentations and operational guides
Collaborate with Application Production Support (APS) teams in the planning and scheduling of deployments
Partner with APS and other teams to optimise monitoring configurations, events, and dashboards
Produce reporting on tool adoption, usage, and key performance metrics
Contribute to global discussions around the ongoing evolution of monitoring strategy, sharing insights and best practices

Requirements

Advanced expertise in Unix/Linux systems administration, including performance tuning, troubleshooting, and scripting
Strong proficiency in Git and source control management, including branching strategies and integration with CI/CD pipelines
Proven experience with infrastructure automation, particularly Ansible, in large enterprise environments
Hands-on experience in Splunk administration within production environments
Demonstrated ability to manage large, distributed Splunk deployments, including Indexer clustering at scale, Smart Store architectures, and High-volume data ingestion environments (multi-terabyte per day)
Strong understanding of cluster lifecycle operations, performance optimization, and reliability engineering
Certified or highly experienced Cribl administrator
Experience managing large-scale Cribl environments, including Distributed deployments with hundreds of Worker Nodes and Extensive Edge node infrastructures
Strong knowledge of data routing, pipeline optimization, and operational management at scale
Experience in development and/or support of Banking applications
Exposure to Major Incident Management processes
Experience working within large, multi-data centre enterprise environments
Business awareness, with adaptable communication and a flexible approach to evolving priorities and projects
Strong understanding of observability and monitoring platforms (e.g., Splunk, Dynatrace)
Ability to troubleshoot issues across highly distributed systems under production load
Familiarity with ITIL processes and working within structured change management frameworks
Excellent communication and collaboration skills, with the ability to work effectively across global teams
Ability to align technical solutions with business and operational objectives
An understanding of application architecture and how components interact across middleware, system software, and infrastructure is essential

Skills

Unix/Linux systems administration
Performance tuning
Troubleshooting
Scripting
Git
Source control management
CI/CD pipelines
Infrastructure automation
Ansible
Splunk administration
Indexer clustering
Smart Store architectures
Data ingestion
Cluster lifecycle operations
Performance optimization
Reliability engineering
Cribl administration
Data routing
Pipeline optimization
Operational management
Observability platforms
Monitoring platforms
ITIL processes
Change management frameworks

Location

London

Work Type

Onsite

Experience Level

Senior
Up to SVP

Benefits

Private healthcare for you and your family plus an annual health screen
Competitive pension plan
Life assurance
Group income protection cover
20 days of back-up childcare including access to school holiday clubs
20 days of back-up adult care per annum
Flexible benefits to suit personal circumstances
Access to a wellbeing account
Travel insurance
Critical illness cover
Access to an emotional wellbeing helpline
Mental health first aiders
Virtual GP services
Access to an Employee Assistance Program for confidential support
Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
Opportunity to access our Arts & Culture corporate membership program
Discounted entry to some of the UK’s most iconic cultural institutions and exhibitions
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth.
This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Good conduct and sound judgment is crucial to our long-term success.
It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk.
Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

Equal Opportunity

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability.
The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.