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About the Role

Join a team that works hard, cares for each other and offers plenty of opportunities to grow. Piedmont Airlines is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft.

Responsibilities

Assist passengers in boarding and disembarking flights
Monitor computerized passenger boarding
Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
Change customer flight itinerary and seat assignments as required
Operate the Jetway
Load and unload baggage and cargo
Operate motorized service vehicles and equipment
Guide and park aircraft
Perform cabin maintenance tasks
Work together as a team to provide excellent customer service and meet corporate objectives

Requirements

Successful completion of training course
Ability to lift seventy (70) pounds
Work outside in all weather conditions
Ability to meet company goals and customer expectations in a high energy environment
Employment is contingent upon a valid driver’s license and clear driving record
Employment is contingent upon a 10-year Criminal History Records Check
Employment is contingent upon a drug screen as required
Proof of high school or GED completion required
Minimum 18 years of age

Skills

Effective communication skills
Ability to organize, prioritize, and multitask
Previous airline experience
Previous employment as a front-line customer service provider
Basic knowledge of computer applications and programs

Location

Airport ramp environment

Work Type

All shifts including weekends, nights, holidays and/or irregular shifts

Experience Level

Previous airline experience
Previous employment as a front-line customer service provider

Education Level

High school or GED completion

Salary/Compensations

$16.00/Hourly
bonuses awarded in accordance with company policies and applicable criteria

Benefits

Paid training
Holiday pay
401(k)
Vacation
Family travel on the American Airlines network
Medical available
Dental available

About the Company

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.