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About the Role

Reporting to the Store Leader, this role combines sales expertise, customer service excellence, and operational support to create memorable experiences for every visitor. It involves demonstrating Dyson technology, resolving customer queries, and supporting after-sales services in a fast-paced flagship retail environment.

Responsibilities

• Welcome customers and create engaging, personalised experiences that reflect Dyson's premium brand.
• Understand customer needs through active listening and expert product consultation.
• Demonstrate Dyson technologies confidently, highlighting features, benefits, and innovation.
• Build customer relationships that encourage brand loyalty and advocacy.
• Achieve individual and store sales targets while maintaining a customer-first approach.
• Inspire customers through interactive product demonstrations and hands-on experiences.
• Recommend tailored product solutions based on customer needs and lifestyles.
• Maintain a strong understanding of Dyson's product portfolio and upcoming innovations.
• Support customers with product enquiries, technical troubleshooting, repairs, exchanges, and returns.
• Conduct basic product diagnostics and provide clear, easy-to-understand solutions.
• Manage customer cases from initial contact through to resolution, ensuring timely follow-up.
• Liaise with internal support teams, service centres, and supply chain partners when required.
• Accurately manage customer records and service requests using internal systems such as Salesforce and other Dyson platforms.
• Support stock management, inventory counts, replenishment activities, and store administration.
• Ensure product displays, service areas, and back-of-house spaces remain organised, safe, and visually appealing.
• Comply with all Dyson policies, processes, and data privacy requirements.
• Monitor customer feedback and identify opportunities to enhance the customer journey.
• Share insights and best practices with colleagues and store leadership.
• Support store initiatives, events, and activities designed to drive engagement and commercial performance.

Requirements

• Previous experience in premium retail, customer service, hospitality, or a customer-facing sales environment.
• Experience supporting customers with product queries or after-sales services is advantageous.
• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Confident using technology and customer management systems.
• Excellent organisational skills and attention to detail.
• Ability to work effectively in a collaborative team environment.
• Proactive, solution-focused mindset with a desire to continuously improve.
• Flexibility to work weekends, evenings, and public holidays as required by the business.

Skills

• Customer service
• Sales expertise
• Operational support
• Product demonstration
• Customer relationship building
• Active listening
• Product consultation
• Technical troubleshooting
• System usage (Salesforce, Dyson platforms)
• Stock management
• Inventory management
• Communication skills
• Interpersonal skills
• Organisational skills
• Attention to detail
• Teamwork
• Problem-solving
• Adaptability
• Resilience

Location

• Flagship retail environment

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Benefits

• 27 days on annual leave
• Access to competitive pension scheme
• Access to private medical care
• Life assurance
• Cycle to work scheme
• Tastecard discount
• Amazing discounts on Dyson products
• Optical Plan
• Lunch allowance

About the Company

• Dyson is a company that creates unique technology.
• We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique.

Equal Opportunity

• Dyson is an equal opportunity employer.
• We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.