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About the Role

Arcadis is seeking a Quality Manager to oversee day-to-day QMS activities within their Country, managing all aspects of the quality management system and interacting with senior management.

Responsibilities

• Coordinate the implementation, administration, and monitoring of global QMS governance and tools within the country.
• Ensure established requirements are enforced and exceptions are recorded.
• Provide suggestions for changes to respective Global Quality Leaders.
• Meet in-country resource and training needs for quality procedures.
• Maintain the in-country quality management system.
• Maintain in-country certification to ISO standards until global accreditation is achieved.
• Assure compliance with in-country governmental regulations, legal, and statutory requirements.
• Implement, maintain, and control quality processes and procedures.
• Ensure integration and effectiveness of processes across functions.
• Support auditors in internal and external audits.
• Manage the in-country non-conformance management and corrective action system.
• Implement a continuous improvement process.
• Measure and evaluate process KPIs.
• Ensure all professionals are trained on the QMS.
• Communicate and train on changes to the quality management system.
• Identify and implement Lessons Learned.
• Maintain the Country QMS iNet site.
• Report in-country Quality KPIs for deviations, audits, corrective actions, and lessons learned.
• Trend Quality KPI performance data for targeted continuous improvement.
• Monitor in-country cost to quality.
• Implement process controls and use of improvement systems.
• Ensure in-country audits are performed and participate as required.
• Ensure compliance with in-country legislation.
• Serve as the management representative for ISO certification.
• Contribute to and support the implementation of a Global Integrated Management System (IMS).
• Ensure consistency with the requirements defined within the Arcadis QMS governance structure.
• Manage QA resources to coordinate quality staff to support projects.

Requirements

• Bachelor's or Master's degree in engineering, Management, Quality, or Business (preferred).
• 5-7+ years of progressive quality management or applicable experience within a multinational engineering or professional services firm.
• Previous assignments in a related industry.
• Knowledge of ISO 9001:2015, Quality Management System-Requirements techniques relating to quality assurance and quality control programs.
• Understanding of principles, practices, techniques, and theories of quality management systems and benchmarking.
• Understanding of principles, practices, techniques, and theories of quality process auditing.
• Well-developed understanding and appreciation for organizational mission, values, and goals and consistent application of this knowledge.
• Ability to communicate complex issues to diverse audiences, orally and in writing, in an easily understood, authoritative, and actionable manner.
• Time management and ability to multi-task with competing priorities.
• Excellent decision-making capabilities and ability to make decisions and deal with conflicting priorities.

Skills

• Change Management
• Process Improvement
• Lean skills
• American Society for Quality (ASQ) certification as Manager of Quality/Organizational Excellence (preferred)
• Certified Quality Auditor: ISO as appropriate
• Certified Project Manager
• Member of the Project Management Institute or country equivalent

Location

• Canada

Work Type

• Full-time

Experience Level

• 5-7+ years

Education Level

• Bachelor's degree
• Master's degree

Salary/Compensations

• CAD 85,000 - $110,000

Benefits

• Meaningful work delivering sustainable solutions
• Skills-based approach to career pathing
• Opportunity to make an impact on career, colleagues, clients, life, and the world

About the Company

• Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
• Over 34,000 employees in over 30 countries dedicated to improving quality of life.
• Solving complex challenges and delivering impact together through curious minds.

Equal Opportunity

• We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions.
• Our ambition is to be an employer of choice and provide a great place to work for all our people.
• We are an equal opportunity and affirmative action employer.
• Women, minorities, people with disabilities and veterans are strongly encouraged to apply.
• We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.