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About the Role

Junior is seeking a Key Account Manager to own and grow a significant enterprise account. This role involves building relationships, driving adoption, managing commercial opportunities, and ensuring client success. You will be the primary owner of your account, responsible for its health, growth, and day-to-day success, with the opportunity to take on additional accounts and broader commercial responsibility as you grow.

Responsibilities

Owning enterprise accounts, taking accountability for retention, adoption, and revenue growth across your book of business
Reporting on account health and forecasting, maintaining a clear picture of adoption, pipeline, and risk and communicating this proactively to leadership
Managing pilots, guiding prospective teams through structured evaluation periods and driving conversion to long-term customers
Identifying and escalating risks relevant to your accounts, and collaborating with the team to resolve issues before they escalate
Building and maintaining strong relationships with champions and senior stakeholders, ensuring high satisfaction and engagement levels
Managing integrations and deployments, helping clients connect Junior to their existing tools and workflows
Contributing to Digital CS programs, producing content and resources that help customers succeed at scale
Generating leads and expansion opportunities within your accounts, surfacing pipeline and working with the commercial team to progress it
Submitting structured product feedback, serving as the voice of your customers to help shape Junior's roadmap
Mentoring junior team members and actively contributing to the success of the broader Customer Success function - including participation in events and campaigns

Requirements

6 years+ of experience in consulting, account management, customer success, or commercial roles within or selling into consulting, professional services, or financial services firms
Strong understanding of consulting and financial services workflows - particularly the pressures, timelines, and decision-making structures that drive these environments
Track record of retaining and growing enterprise accounts, with a strong instinct for identifying expansion signals and progressing commercial opportunities
Commercially minded, comfortable owning NRR targets and thinking about both retention and growth revenue within their accounts
Builds genuine, trusted relationships with client contacts and is seen as a reliable, knowledgeable partner - not just a vendor
Strong communicator - comfortable leading client meetings, presenting to senior stakeholders, and writing clearly and concisely
Organised and disciplined about account hygiene - keeps CRM up to date, follows up reliably, and manages their book proactively rather than reactively
Has a coaching instinct - takes ownership of developing junior colleagues beyond their own account responsibilities, and thrives in a collaborative team environment
Strong product instinct - curious about how AI tools can transform workflows, and able to articulate that credibly in client conversations
Thrives in a fast-paced, startup environment - adaptable, proactive, and comfortable with some ambiguity while also following established processes and playbooks
Genuine interest in AI and wants to be part of a company that is reshaping how professional services firms work

Skills

AI
Consulting
Account Management
Customer Success
Commercial Roles
Financial Services
CRM
Product Feedback
Lead Generation
Relationship Building
Communication
Mentoring

Location

London
NYC

Work Type

Full-time

Experience Level

6+ years

Benefits

Strong equity
Third Space membership (or equivalent of your choice)
Private health insurance
Team lunch provided everyday at the London HQ!
Multiple all-expense paid offsites per year
Dinner when working late

About the Company

Building cutting-edge LLM-powered tools to supercharge the investment research process for private market investors.
Clients include several of the world's top 10 private equity and consulting firms, responsible for investing billions of dollars annually.
Profitable, bootstrapped company with a growing team in London and NYC.
10x'd revenue in 2025.
Junior has established itself as the go-to AI platform for primary research at the world's leading consulting and professional services firms.
Serves CDD teams at firms like BCG, EY, and PwC.