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About the Role

We are seeking an ambitious Senior National Account Manager to join our EU commercial team. This role involves nurturing strategic partnerships with Retail partners, identifying new commercial opportunities, and negotiating support to enhance online presence and sales.

Responsibilities

• Establish and maintain collaborative relationships with key stakeholders within designated accounts (Buying/Trading, Merchandising, Marketing) to maximize brand visibility and exposure.
• Conduct commercial negotiations on terms, pricing, distribution, online real estate, and support packages.
• Maintain a thorough understanding of the retail context and category performance to identify opportunities and strategic needs.
• Take full accountability for net and retail sales forecasting within the EU region, meeting financial deadlines and budget submissions.
• Develop and execute plans to maintain and drive #1 ranking in all categories.
• Ensure accurate forecasting for new and core product lines, and manage inventory and assortment in collaboration with Supply Chain and Demand Planning.
• Manage each account's Profit & Loss (P&L), balancing investment with top-line opportunities and achieving agreed profit targets.
• React to retail trends, maximize opportunities across retailers, and optimize performance.
• Collaborate with Operational Marketing, Visual Merchandising, PR, and Digital to create and deliver annual plans for each retailer, including launch activations, marketing moments, and events.
• Onboard new trading partners and develop bespoke launch plans to achieve and sustain #1 ranking.
• Support the development and performance of the EU Commercial team, building functional expertise and relationship management.
• Assist team members with key decision-making and strategy while providing autonomy and accountability.
• Coach, motivate, and lead team members, establishing clear progression pathways.

Requirements

• Extensive and demonstrable experience as a Senior National Account Manager or National Account Manager, ideally within the beauty, luxury, or fashion industry.
• Highly numerate, target-driven, and commercially savvy with a passion for finding creative solutions.
• Strong, natural people leadership skills with a motivation to develop and grow teams.
• Ability to work under pressure, meet deadlines, prioritize effectively, and manage multiple stakeholders.
• Exceptional organizational and prioritizing skills with great attention to detail.
• Results-oriented and proactively solution-driven.
• Structured and organized approach to work, comfortable with ambiguity in a fast-paced environment.
• Ability to provide a macro-level view, form strategy, and quantify business impact.
• Appetite for learning and development, acting as a role model.
• Excellent numerical and analytical skills with attention to detail and rigor.
• Excellent communication skills, comfortable presenting and influencing effectively.

Skills

• Commercial negotiation
• Forecasting
• P&L management
• Relationship management
• Strategic planning
• Data analysis
• Communication
• Leadership

Location

• EU

Work Type

• Hybrid

Experience Level

• Senior

Benefits

• 25 days holiday (plus bank holidays)
• Additional day off for birthday
• Inclusive parental leave policy
• Pension and life assurance
• Medicash
• Employee Assistance Programs
• Regular social events
• Dog-friendly days and spaces
• Generous product discount and gifting

About the Company

• Charlotte Tilbury Beauty was founded in 2013 by makeup artist Charlotte Tilbury MBE, revolutionizing the beauty industry with easy-to-use products.
• The company has experienced exceptional growth, becoming a global sensation across 50 markets with over 2,300 employees.
• It is a global business delivering market-leading growth and innovative launches, fueled by technology and an internal culture of embracing challenges, disruptive thinking, and winning together.
• The company seeks extraordinary talent to join their magical journey and drive ambitious goals.
• The mission is to empower everyone to be the most beautiful version of themselves.
• The company encourages and hires people from diverse backgrounds, cultures, voices, beliefs, and perspectives.

Equal Opportunity

• Charlotte Tilbury Beauty celebrates and supports diversity by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into its growing global workforce.