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About the Role

The Project Coordinator is a proactive individual eager to cut their teeth and get stuck into all areas of Experiential Marketing. With a keen desire to learn and a passion for the industry, the Project Coordinator will have the opportunity to work across a multitude of service areas, including Customer Service, Account & Project Administration, and Event Production Support. This role will involve joining the project team for one of OBE’s biggest clients, delivering a large-scale, major sporting campaign in summer 2027, with a significant proportion of the first 6 months allocated to customer support. The role is varied and will work closely with account, production, and creative functions to build live experiences in line with client briefs and objectives, working across multiple projects from large campaigns to smaller activations. You will collaborate creatively with colleagues, suppliers, and clients to deliver high-quality campaigns, bringing disruptive and innovative ideas.

Responsibilities

Customer service response management via email and phone
Being main point of contact for all customer enquiries, including interest in hospitality services
Supporting the delivery of content on digital platforms, including website and social
Inputting into content concepts and timings
Supporting the day-to-day delivery of customer engagement and acquisition campaigns/planners
Assisting the Account Lead in managing day-to-day relationships with allocated client
Working alongside the Account Lead to facilitate client briefs
Managing specific day-to-day administrative tasks, including KPI weekly reporting
Supporting the creation of key client documentation for event day
Managing your own workload using OBE London’s project management processes
Supporting with the presentation of responses to briefs and key documents to clients
Supporting Account Lead with the management of delivery budgets
Supporting the Event Production Lead with innovative and creative solutions in the design and delivery phase of campaigns
Assisting the Event Production Lead with the management of key suppliers, stakeholders, and partners
Supporting on-ground execution of client events
Supporting the completion of key event delivery documentation

Requirements

Highly dedicated member of the team with a keenness to learn
Passionate about brand and experiential marketing in the sport and entertainment space
Willing to learn from the team around you
Possess a DNA of fresh thinking to help create disruptive campaigns
Good verbal and written communication skills
Highly organised
Experienced in using MS Office (strong Outlook and Excel skills desired)
Excellent attention to detail
Great interpersonal skills
A problem solver and solutions driven
Calm under pressure and approachable at all times
Strong multi-tasking skills

Skills

Experiential Marketing
Customer Service
Account Administration
Project Administration
Event Production Support
MS Office
Outlook
Excel
Communication
Organisation
Attention to detail
Interpersonal skills
Problem-solving
Multi-tasking

Location

London

Work Type

Hybrid
Permanent
Full-time

Experience Level

Entry-level

Salary/Compensations

£29,000

Benefits

Bonus scheme
Pension contribution
Flexi Friday
Hybrid working policy
Professional development and training
Approaches to wellness and physical activity
Headspace access
Birthday day off
Work from anywhere week
25 days annual leave (pro rata)
Bank Holidays
Time off in lieu for every weekend day worked

About the Company

On Board Experiential (OBE) is an award-winning, full-service, experience-led agency that creates meaningful brand experiences worldwide.
OBE helps brands cut through the noise, capture consumer attention, and leave lasting impressions.
OBE specializes in creating extraordinary brand events – immersive, engaging, and unrivalled.
The London office is the most recent to open, backed by years of experiential experience.
OBE boasts a heavy-hitting portfolio of active brands and well-established partners.
OBE works with brands that care, value meaningful relationships, challenge the status quo, and seek a competitive advantage.
OBE is a team of experiential playmakers.

Equal Opportunity

We treat all applications on a level playing field, striving to create a diverse team that shares different cultures, backgrounds, and experiences to inform and enhance the campaigns we create.