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About the Role

This role offers an exceptional opportunity to act as the Chief Executive Officer of your own store, with total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team. It is a first-level management role with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, providing all-round skills for career progression within the Beauty Industry.

Responsibilities

Deliver exceptional customer service
Maximise sales performance and productivity
Team management
Communicate effectively
Build collaborative relationships
Create, organise and execute in store events
Effectively manage stock and inventory
Maintain high VM standards and work environment
Complete any administrative tasks to a high standard and in a timely manner
Confident to use all online learning tools and reporting systems
Engage in all internal platforms
To be aware of competitor activity and to drive an omni-channel approach

Requirements

Proven retail management/assistant retail management experience preferably within cosmetics
The ability to provide inspirational, authentic and personalized customer service
Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
Previous retail operations experience including inventory and facilities management and cash reconciliation
Proven track record of leading a team to achieve sales and customer service targets
Experience of creating and executing in-store events
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Previous experience with retail point-of-sale software
Proficient in Microsoft office
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Skills

Leadership
Coaching
Business management
Business planning
Customer relationship management
Event management
Sales analysis
Staff scheduling
Inventory management
Facilities management
Cash reconciliation
Visual merchandising
Microsoft office

Location

Onsite

Work Type

Full-time

Experience Level

Retail management
Assistant retail management

Benefits

Progressive career opportunities
Outstanding training and development
Competitive remuneration and benefits package

About the Company

Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company.
At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition.
Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.
The Estée Lauder Companies is a bold, diverse community—home to the most creative talent.
The Estée Lauder Companies has pushed the boundaries of possibility for 70+ years—together, we are inventing the future of beauty.
The Estée Lauder Companies has always demonstrated strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship.