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About the Role

As one of our talented Stylists, you will provide welcoming, authentic, and personalized service to customers to achieve sales targets. With your passion for people, our company, products, and services, you will ensure each customer has a unique and inspirational in-store experience. You will also use your exceptional people skills to build collaborative working relationships with your team to ensure the store meets high standards of visual merchandising. This is a progressive career opportunity within the Retail Beauty Industry with a leader in prestige beauty.

Responsibilities

Provide outstanding customer service to each customer and understand individual and team service goals.
Maintain the store environment and operations.
Assist with administrative and housekeeping duties.
Understand the individual sales and service goals of the Stylists and help them achieve their goals by providing help, advice, and motivation.
Achieve targets set by the Company in respect of items per transaction/average £ sale and mix of business.
Deliver the highest levels of service by following the Service Checklist to ensure every customer is provided with a fragrance experience that amazes.
Ensure that the Three Steps of Service and Our Mission are adhered to at all times.
Ensure team executes the Jo Malone service experience with every customer.
Coach stylists where necessary and highlight opportunities.
Execute events according to Guidelines as directed by management.
Strive to achieve and exceed targets set for events.
Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels.
Assist in the proper rotation of stock.
Assist with ensuring adequate stock levels on the shop floor and stock rotation.
Ensure the stock room is kept tidy and highlight any discrepancies or issues to Store Manager.
Communicate low on stock and out of stocks to the Boutique Manager.
Actively participate in cleaning display units, tools, and testers throughout the day.
Maintain a clean and organised work area.
Clean and manage Tasting Bar, Wet Test Area, and Hot Towel Warmers.
Ensure enough towels and hot water are always available.
Maintain Fragrance Arc, Discovery Table, and Tasting Bar in proper order.
Replace missing, finished, or damaged products and equipment once authorised.
Maintain proper placement and condition of merchandise on counters, shelves, in stock rooms, and all stock holding areas.
Inform management of any store maintenance or Health and Safety issues, potential hazards, or accidents.
Show excellent standards of timekeeping and attendance.
Liaise between store management and store team members.
Set store goals and objectives including incentives.
Monitor team to aid in achievement of all goals and targets.
Undertake specific tasks as given by the Boutique Manager including administrative paperwork and Jo Malone Services.
Work in conjunction with team members and the Boutique Manager to ensure efficient running of the store.
Give great internal customer service and develop good working relationships with colleagues.
Keep informed about products, company information, and store information.
Maintain high standards of time-keeping to ensure team efficiency.
Work with the Sales & Education staff to achieve Service Accreditations.
Attend and actively participate in training sessions provided by the Company.
Assist with inventory counts.
Complete all administration accurately, legibly, and on time.
Adhere to proper security procedures regarding handling of cash and assets.
Follow company procedure for requesting annual leave and absences.
Maintain personal grooming to the standards set by the Company.
Only Jo Malone London fragrance products are to be used during working hours.
Maintain the Jo Malone hygiene and image at the counter by cleaning counters, tester stands, and displays.
Perform any other duties as specified by management.

Requirements

Must be able to demonstrate the ability to provide inspirational, authentic, and personalized customer service.
Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment.
Previous experience with retail point-of-sale software.
Must be able to provide proof of right to live and work in the country if invited to attend for interview.

Skills

Make-up artistry
Retail make up experience
Creative expertise
Technical expertise
Customer service
Sales
Visual merchandising
Team collaboration
Communication
Problem-solving
Time management
Attention to detail
Stock management
Inventory control
Administrative tasks

Location

In-store

Work Type

Full-time
Retail

Experience Level

Senior
Amateur level experience (preferred)

Education Level

Qualification in make-up artistry (preferred)

Benefits

Competitive remuneration package
Excellent training and development

About the Company

A leader in prestige beauty.
Culture that values diversity of thought and people.