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About the Role

The Shift Lead is responsible for managing the daily operations of the Moe's Southwest Grill, ensuring the team creates quality food and provides excellent guest service in a fun, fast-paced environment. This role also ensures adherence to company policies, procedures, and standards.

Responsibilities

• Ensuring the restaurant team is properly trained for prepping, cooking, packaging, and serving food in a timely fashion.
• Ensuring prepared food meets operational, food safety, and brand standards.
• Managing food flow, ordering, receiving, storing, and servicing to ensure high quality product, proper portioning, and low waste.
• Coaching the restaurant team on operational standards and taking corrective action.
• Maintaining a fun, fast-paced atmosphere for employees and guests.
• Ensuring the restaurant team greets guests appropriately.
• Achieving 100% guest satisfaction in quality, service, and cleanliness.
• Enforcing sanitary practices for food handling, cleanliness, and maintenance of all areas.
• Ensuring compliance with food safety and brand standards.
• Implementing proper security procedures to protect guests, employees, and assets.
• Ensuring guest and employee safety to reduce injury or accidents.
• Completing administrative paperwork in a timely fashion.
• Maintaining a professional image, including punctuality, cleanliness, uniform, and appearance standards.
• Exhibiting company values and performing all other tasks as directed by leadership.
• Representing Moe's professionally in all aspects of performance.

Requirements

• Must be able to communicate clearly, move, and remain in a stationary position.
• Must occasionally transport and/or move up to 50 pounds.
• Must be able to detect, perceive, identify, recognize, judge, inspect, estimate, observe, and assess items, information, and objects in a restaurant environment.
• Must adhere to company core values.

Skills

• Good guest services skills
• Good communication skills to multiple audiences
• Effective shift management skills
• Computer skills
• Self-disciplined
• Leadership skills
• Ability to multi-task
• Ability to effectively lead a restaurant team to achieve company goals

Location

• Restaurant environment

Work Type

• Full-time

Experience Level

• Shift management experience

About the Company

• Moe's Southwest Grill is a restaurant known for its fun, fast-paced environment.