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About the Role

We are seeking a Product Manager to own a portfolio of health system accounts and develop products tailored to their environments. This role is accountable for both product success and the revenue it generates. You will work on-site with health systems in Australia, collaborating with a commercial partner to observe clinical workflows, align them with Heidi's capabilities, and make build-vs-configure decisions. The goal is to create reusable product modules that accelerate future deployments.

Responsibilities

Own product and revenue outcomes for a portfolio of health system accounts
Conduct on-site customer visits to observe workflows and produce specifications for discrete capabilities
Make build-vs-configure trade-offs for each engagement
Own sprint delivery for assigned accounts, including prioritization, unblocking engineers, and making daily trade-off decisions
Build extensible product features that can be configured for subsequent accounts
Partner with commercial counterparts to prioritize across accounts, negotiate scope, and manage customer expectations
Feed field insights back to the core product team, advocating for shared investments based on recurring patterns
Drive adoption within customer accounts to ensure daily clinician usage
Navigate compliance and regulatory requirements as product constraints

Requirements

BA/BS in a technical or analytical field (e.g., Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)
4+ years in product roles, with emphasis on shipped products over years of experience
Experience building with AI tools (e.g., Cursor, Claude Code)
Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation)
Ability to translate LLM concepts into reliable, user-facing products
A proactive approach to building solutions
Strong opinions, held loosely, with the ability to influence discussions
Data fluency with the ability to diagnose issues from adoption dashboards
Ability to execute without extensive support teams
A desire to improve health systems

Skills

Product Management
AI
LLM concepts
Prompting
Fine-tuning
Embeddings
Retrieval
Evaluation
Data analysis
Customer observation
Workflow analysis
Build-vs-configure trade-offs
Sprint management
Prioritization
Stakeholder management
Regulatory compliance

Location

Australia

Work Type

On-site
Hybrid

Experience Level

Senior

Education Level

Bachelor's Degree

Benefits

$1,000 annual learning and development budget
$150/month health and wellness allowance
$500 home office budget
26 weeks paid primary parental leave
18 weeks paid secondary parental leave
Fertility support up to $10,000
Four weeks of work from anywhere per year
Serious equity

About the Company

Heidi is an AI startup described as 'The AI startup growing faster than Canva'.
In 18 months, the company supported over 73 million patient visits and became one of the fastest-growing companies globally.
The company's mission is to strengthen the human connection in healthcare.
Heidi has achieved product-market fit with individual clinicians through its freemium medical scribe, which transforms clinical visits into structured text.
The company is expanding its offerings beyond documentation to address broader clinician needs.
Heidi is solving a real problem in healthcare systems that are log-jammed, leading to degraded clinician quality of life and patient throughput issues.
The company has immense distribution with hundreds of thousands of clinicians using Heidi, providing hours back in their day.
The team consists of medicos, engineers, and designers who have experienced the challenges of non-care from both provider and receiver perspectives.
The company emphasizes outcomes over inputs and values mental health, adapting to schedules.
They operate with a 'we all take the bins out' mentality.