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About the Role
Provide onsite technical support for computers at the DCAS Testing Center, ensuring reliable operation of all systems in a high-demand environment. This includes installation, configuration, troubleshooting, and maintenance of Microsoft Windows and Apple operating systems.
Responsibilities
- Provide dedicated onsite support for PC hardware, software, and peripheral devices at the DCAS Testing Center (149 Pierrepont Street, Brooklyn, NY 11201).
- Install, update, and maintain computer systems, including Microsoft Windows and Apple macOS platforms.
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
- Deploy and configure desktops, laptops, handheld devices, and printers.
- Perform routine system administration tasks and assist with computer-related services for users.
- Conduct hardware and software evaluations, technical reviews, and recommendations.
- Coordinate with departments to support project requirements and ensure minimal downtime.
- Document technical issues and resolutions and maintain accurate support records.
- May be required to provide support at other MTA locations as assigned.
- Must be capable of moving and lifting equipment as necessary.
Requirements
- Proficiency in supporting PC hardware, software, printers, and related peripherals.
- Experience with Microsoft Windows and Office suite of applications (Microsoft 365 Suite, Outlook...).
- Familiarity with Apple operating systems.
- Familiarity with Oracle client-based applications.
- Experience with Active Directory and networking equipment.
- Knowledge of Ethernet cabling and networking protocols such as TCP/IP.
- Experience with CAD software and technical drawings is a plus.
- Strong interpersonal skills and excellent oral and written communication abilities.
- Experience with Device provisioning (Autopilot).
Skills
- PC hardware support
- Software support
- Peripheral device support
- Microsoft Windows
- Apple macOS
- Troubleshooting
- System administration
- Hardware evaluation
- Software evaluation
- Technical documentation
- Active Directory
- Networking equipment
- Ethernet cabling
- TCP/IP
- CAD software
- Device provisioning (Autopilot)
Location
- 149 Pierrepont Street, Brooklyn, NY 11201
Work Type
- Onsite
- Weekend availability required
Experience Level
- 4 to 6 Years of Experience
Education Level
- A+ certification preferred
- Network+ certification preferred
About the Company
- Since 2000, Tri-Force Consulting Services has been an MBE/SDB certified IT Consulting firm in the Philadelphia region.
- Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients.
- Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs.
- Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence.
- Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.