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About the Role

The CXM Resource Management Partner shapes and leads the resource management capability across CXM UK. The role drives workforce planning, allocation and utilisation through data-led insight, embeds consistent processes and tools, and partners across the business to manage demand, resolve conflicts and optimise both talent development and business outcomes.

Responsibilities

• Contribute to the creation and ongoing evolution of the vision, strategy, process, technology and role designs and implementations as directed including participating in design sessions/review committees etc.
• Advise leadership and line personnel on workforce planning and resource management processes, and principles (current and upcoming changes).
• Drive consistency with the right degree of flexibility for different business models and workforces.
• Act as the point of contact for conflict resolution as it relates to resource needs, placements, allocations and shifts.
• Collaborate in setting and driving the change journey across all stakeholders.
• Understand and communicate the impacts (financial, client relationship, skill) of applying one resource over another or removing a resource from work.
• Proactively review opportunity pipeline to create and understand the picture of upcoming demand.
• Oversee ongoing resource and workforce management activities.
• Manage 1-3 Resource Managers, Specialists and/or Resource Coordinators.

Requirements

• Strong experience in Resource /Talent Management or Business Transformation or Operations Management and/or excellence.
• Experience of the Adobe Workfront tool is an advantage.
• Excellent knowledge of HR core concepts and best practices.
• Experience with financial concepts, practices, and administration.
• Contract management skills.
• Business and commercial acumen, with a proven track record of contributing in the business leadership team.
• Budget management skills.
• Focus on building processes and improvement in staffing efficiencies.
• Comfortable in an ambiguous, fast-paced environment with frequent deadlines.
• Exemplary coaching skills with the interpersonal influence and credibility to act as a coach and change agent.
• Excellent influencer who can create a compelling case based on analysis/fact base and adjust their approach to influence change.
• Action driven, service oriented, self-managed with a high degree of autonomy.
• Strong project management and organizational skills, including excellent time management and ability to multi-task among competing demands.

Skills

• Workforce planning
• Resource allocation
• Utilization management
• Data-led insight
• Process embedding
• Conflict resolution
• Talent development
• Project management
• Organizational skills
• Time management
• Coaching
• Influencing

Location

• London

Work Type

• Full time
• Permanent
• Hybrid

Benefits

• Open to discussing flexible working arrangements

About the Company

• In 2023, we started our journey to create, implement and embed a One Dentsu approach to Resource Management and Workforce Planning.
• The UK is an early adopter and currently undergoing transformation, building a new resource management function alongside the implementation of Adobe Workfront as enabling technology.
• For the first time in our 125-year history, we will have a consistent and connected approach to managing client demand and employee capacity across one dentsu.

Equal Opportunity

• At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual.
• We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.
• We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic.
• Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.
• We recognise the importance of work-life balance and are open to discussing flexible working arrangements for all roles.
• If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.