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About the Role

Join the world-renowned Abbey Road Studios as a Sales Assistant, playing a key role in promoting this iconic brand and curating the customer experience for international fans.

Responsibilities

• Help and advise customers to select products that suit their needs.
• Drive sales by highlighting product features and benefits.
• Increase average transaction value by suggesting add-on sales and product combinations.
• Meet daily, weekly, and monthly sales targets.
• Enhance customer satisfaction and promote online offerings through engaging interactions.
• Ensure retail spaces are presented and merchandised to a high standard.
• Maintain clearly defined standards that reflect brand and commercial strategy for sales growth.
• Monitor and evaluate sales against visual merchandising, POS, layout, and shop arrangements to maximize profit.
• Keep the shop floor clean, organized, and presentable at all times.
• Support daily opening, closing, and reporting procedures.
• Help coordinate store displays and special promotions.
• Process cash and card transactions using the EPOS system in accordance with cash handling procedures.
• Ensure timely restocking of merchandise on the shop floor.
• Monitor inventory levels and communicate restocking needs.
• Receive, process, and price store inventory.
• Inspect deliveries for accuracy and quality.
• Liaise with the stockroom team to ensure stock deliveries are processed promptly and stored methodically.
• Comply with all relevant Trading Standards requirements.
• Comply with health and safety regulations and procedures.
• Assist in the evacuation of the shop in the event of a fire, security alert, or other emergency.
• Maintain up-to-date knowledge of emergency procedures.
• Ensure the safety and security of property, staff, and the public.
• Undertake necessary ad hoc duties appropriate to the role.

Requirements

• A strong track record in fast-paced retail, especially achieving sales targets and customer service.
• Significant customer-facing retail experience, including cash handling and use of EPOS systems.
• Experience in stock management, including processing deliveries and maintaining efficient shop floor replenishment practices.

Skills

• Sales
• Customer Service
• Brand Experience
• Visual Merchandising
• Retail Operations
• Cash handling
• EPOS systems
• Stock management

Location

• London

Work Type

• Full-time

Experience Level

• Retail experience

Benefits

• Group Personal Pension Scheme (between 3% and 9%)
• Private Medical Insurance
• 25 paid days of annual leave
• Interest Free Season Ticket Loan
• Holiday Purchase scheme
• Dental and Travel Insurance options
• Cycle to Work Scheme
• Salary Sacrifice Cars
• Subsidised Gym Membership
• Employee Discounts (Reward Gateway)

About the Company

• Universal Music is the world's leading music company.
• Abbey Road Studios is a market leader with a global reputation and is the most famous recording studio complex in the world.
• The Studios are a pilgrimage for music fans globally and a major tourist attraction in the capital.
• The Abbey Road gift shop gives visitors an idea of what it is like inside the actual studios, and sells a range of high quality merchandise.

Equal Opportunity

• Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities.
• We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
• We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles.
• If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.