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About the Role

ARC Intelligence is building the AI-native Finance OS for modern mid-market corporations, helping finance teams manage planning, forecasting, reporting, consolidation, and performance management through a single intelligent platform. Our vision is to become the AI-native ERP system for process-heavy corporations.

Responsibilities

• Lead technical onboarding and implementation for customers.
• Become a trusted advisor for finance leaders and operational teams.
• Configure customer environments and support ERP, accounting, and financial system integrations.
• Work closely with Engineering to troubleshoot technical issues and prioritize product improvements.
• Build implementation playbooks, onboarding guides, and technical documentation.
• Analyze customer usage and proactively drive adoption.
• Translate customer requirements into product feedback for Product and Engineering.
• Conduct customer training sessions and executive business reviews.
• Support proof-of-concepts and technical product demonstrations alongside the GTM team.
• Build scalable customer success processes as the company grows.

Requirements

• German native is a must.
• 2–6 years in Technical Customer Success, Solutions Engineering, Implementation Consulting, Technical Account Management, or Solution Architecture.
• Experience with B2B SaaS products.
• Experience working with enterprise or mid-market customers.
• Background in fintech, ERP, finance software, AI, or data platforms is highly desirable.
• Comfortable working with APIs, integrations, and JSON.
• Experience troubleshooting technical implementations.
• Understanding of ERP or accounting systems (SAP, Microsoft Dynamics, Business Central, Oracle NetSuite, DATEV, etc.).
• Basic SQL knowledge is a plus.
• Familiarity with AI-powered software and modern SaaS architectures.
• Ability to communicate technical concepts to non-technical stakeholders.
• Customer-obsessed and highly proactive.
• Strong analytical and problem-solving skills.
• Comfortable working in ambiguity within an early-stage startup.
• Excellent communication skills in English.
• Entrepreneurial mindset with a desire to build rather than maintain.

Skills

• APIs
• Integrations
• JSON
• ERP systems
• Accounting systems
• SQL
• AI-powered software
• SaaS architectures
• Technical concept communication

Location

• Berlin

Work Type

• Full-time

Experience Level

• 2-6 years

Benefits

• Join an early-stage AI startup defining the future of enterprise finance.
• High ownership from day one with direct collaboration alongside the founders.
• Shape the Customer Success organization and influence product direction.
• Competitive compensation and meaningful equity.
• Cool office in Berlin.
• Modern AI-first technology stack.
• Opportunity to work with cutting-edge enterprise AI products and international customers.
• Clear career progression into Customer Success Leadership, Solutions Engineering, or Product.

About the Company

• ARC Intelligence is building the AI-native Finance OS for modern mid-market corporations.
• We help finance teams manage planning, forecasting, reporting, consolidation, and performance management across complex corporate structures through a single intelligent platform.
• By combining financial data, operational workflows, and AI, we enable organizations to automate processes, increase transparency, and make faster, better decisions.
• Our vision is to become the AI-native ERP system for process-heavy corporations.
• We are starting with finance and building toward a future where AI-powered software automates enterprise workflows.