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About the Role

In this role, you will form long-lasting relationships with clients daily and help them to ‘Holiday Better’. As a Sales Advisor, you will be a true ambassador of the brand, reflecting our ‘Feel Summer’ promise and brand values in all your actions.

Responsibilities

• Develop long-lasting relationships with clients and help them to Holiday Better.
• Be vibrant, tailored, and brave in approach to teamwork, service, and sales.
• Welcome and engage customers confidently, forming lasting relationships.
• Go above and beyond for customers, inspiring them to Holiday Better.
• Provide a friendly welcome and use an outgoing personality to impact customer experience.
• Maintain contact with customers beyond the shop floor using clienteling tools and platforms.
• Collaborate with the team to ensure retail operational excellence and great client care.
• Develop a deep understanding of how exceptional customer service impacts the business.
• Identify customer needs and answer product-related questions eloquently.
• Be an excellent story-teller, bringing collections to life with a ‘Feel Summer’ attitude.
• Respond to queries regarding price, look, feel, texture, and key features of Orlebar Brown pieces.
• Go the extra mile for every customer, especially with availability and sourcing.
• Show passion for O.B. ranges and confidently suggest styles and build wardrobes.
• Capture customer details to expand the Orlebar Brown customer base and encourage repeat visits.
• Nurture existing customer relationships and form new ones.
• Maintain high standards of the shop floor and work with the team to ensure the store looks its best.
• Attend regular training sessions on seasonal product launches to ensure up-to-date knowledge.
• Contribute views and feedback on daily and weekly store reporting.
• Potentially assist with additional ‘Key Holder’ responsibilities after a period in the role.
• Perform any other reasonable task or role assigned by a senior team member.

Requirements

• Ability to build rapport with customers.
• Demonstrated passion for the brand, and an affinity for its promise and purpose.
• Willingness to adapt and take on new challenges.
• Professional image and ambassadorial presence for the OB brand.
• Ability to handle multiple demands and competing priorities.
• Excellent communication skills, both verbal and written.
• Attention to maintaining high standards in the store environment.
• Keen eye for detail.

Skills

• Clienteling
• Customer service
• Sales
• Teamwork
• Communication

Location

• Harrods, London

Work Type

• Part Time

Salary/Compensations

• Competitive

Benefits

• Private medical insurance covering pre-existing medical conditions
• Ability to add family members to medical insurance
• Online GP app with 24/7 appointments, available within 24 hours
• Cycle scheme participation for tax-exempt bike and/or accessories purchase
• Company pension scheme
• Orlebar Brown and CHANEL product discounts
• Employee-only sales
• Service award incentives
• 1 week Holiday Better time off across the year (paid leave and separate from annual leave)
• 25 days annual leave plus UK public holidays

About the Company

• Orlebar Brown, part of the Chanel group, launched in March 2007 with a tailored approach to men’s beach and swim shorts.
• The brand's collections are built into broader lifestyles imagined around Beach, Resort, Coast, and Sport.
• Orlebar Brown aims to encourage, excite, and inspire everyone to ‘Holiday Better’.
• The brand has gained global recognition and is sold online, through over 30 O.B. stores, and with premier retailers and hoteliers worldwide.
• The business is built on relationships with customers, striving to maintain these relationships and provide world-class service.
• Orlebar Brown focuses on finding new customers and welcoming them to the O.B. community.
• The company lives and breathes its brand values: Tailored, Vibrant, and Brave.
• Orlebar Brown is focused on creating an inclusive culture that nurtures personal growth and contributes to collective progress.
• The company believes that the uniqueness of each individual increases the diversity, complementarity, and effectiveness of its teams.

Equal Opportunity

• We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown.