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About the Role

As a Shift Leader at Blank Street, you are a player-coach who thrives when working alongside a team to deliver quality products. You are a people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution. You excel in fast paced environments and enjoy an inclusive, collaborative workplace where your voice genuinely counts.

Responsibilities

Spearhead individual, team and location initiatives to drive sales and business performance.
Support your General Manager to lead company initiatives.
Meet with the Senior Leadership team to voice feedback and improvements.
Set the tone and create lasting connections in the neighbourhood.
Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy.
Support your GM and Training Team to help train new employees.
Ensure new team members are following all recipes and training for menu items and processes.
Ensure new team members are in the correct uniform, are upbeat and vibes are positive.
Open and close the location safely and responsibly (Key holder).
Ensure that cleaning duties for the store are followed at the beginning, during and end of the shift.
Handle any minor customer issue with a positive and solution-focused approach.
Lead all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability.
Develop a loyal neighbourhood customer base for your store.

Requirements

Experience in the customer service or hospitality industry.
Availability that meets the needs of our cafes.
Full Time: 35 hours per week, 5 days of availability required.
Must be available to work 2 peak days (Friday, Saturday, Sunday).
Availability to work between 6:30 am and 10:00 pm.
Weekend and holiday availability preferred.
Must be authorised to work in the UK.

Skills

Love for cafe culture and people
Friendly, open and approachable
Strong knowledge of coffee and equipment
Strong decision-making skills
Multi-tasking skills
Strong interpersonal communication skills
Passionate about delivering excellent customer connections
Able to work at a fast pace in high-volume environments
Exemplary brand ambassador

Location

Work Type

Full Time

About the Company

Blank Street is on a mission to become the defining food and beverage brand of its generation.
Blank Street adds a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable.
Blank Street is motivated by the millions of customers they serve across cities, and knows that their potential is unlimited.
It all starts with their people and their commitment to make magic happen each and every day.