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About the Role

We have an exciting opportunity to hire an ambitious, passionate, and driven National Account Manager for Tatcha UK/EU. In this role, you will be responsible for managing key UK/EU National Accounts, driving sales performance, growing market share, and developing enriched retailer relationships at senior levels. You will create and deliver 3-year business plans, lead and execute brand strategy with retail partners, and manage sales targets within agreed budgets. You will report into the Head of National Accounts UK & EU and will be responsible for one direct report.

Responsibilities

Build 3-year brand commercial and budget plans and develop GTM strategy to achieve brand sales ambitions and goals.
Establish, nurture, and maintain collaborative relationships with key accounts to deliver 360 marketing plans for innovation/brand campaigns.
Create and agree on joint business plans (JBPs) with clear KPIs and regularly monitor performance, making necessary course corrections.
Optimize brand performance through negotiation with key stakeholders.
Lead plans to achieve brand sales and profitability goals while monitoring stock levels with retailers.
Be fully accountable for net sales forecasting for retailers, meeting all financial deadlines and budget submissions, and flagging risks and opportunities.
Coach junior team members within the team and brand.
Ensure flawless execution of brand vision and campaign partnership with retailer partners across all touchpoints.
Analyze market trends, consumer behavior, and competitor activities.
Plan to ensure delivery of sell-in and sell-out goals.
Lead and manage retailer partnership activations, working closely with Marketing, Visual Merchandising, PR, and Field Sales to create and deliver an annual plan for each retailer.
Manage each account's P&L, balancing investment with top-line opportunity to measure and deliver ROI.
Build strong working relationships with store and field teams, utilizing field insights to drive commercial growth.
Drive product and brand excellence in all environments (online and physical stores).
Collaborate with internal teams (sales, marketing, product development) to ensure alignment with account-specific needs and strategies.
Align with planning for accurate forecasting for new product development (NPD) and core lines, and proactive inventory and assortment management.
Provide insights to assist in future growth, opportunities, and business development.
Review implementation and performance against expectations regularly.
Prepare regular internal and external reports and presentations to communicate key metrics, trends, and insights.

Requirements

Minimum 5+ years of relevant experience in a National Account role, preferably within the prestige beauty industry, focused on skincare.
French speaking is required; Italian and Spanish are a plus.
Sephora EU experience would be advantageous.
A natural storyteller with enhanced persuasive selling skills and an adept negotiator with proven examples of success.
Excellent written and verbal communication skills, and a confident presenter.
Strong analytical skills with the ability to interpret data and make strategic recommendations.
Proficiency in Microsoft Office Suite (PowerPoint and Word), with advanced Excel skills.
Ability to work independently and handle multiple tasks in a fast-paced environment.
Ability to network and influence senior stakeholders and clearly communicate recommendations concisely and persuasively.
Energetic, positive, and service-oriented personality with strong relationship-building skills.
Focused with excellent attention to detail and an entrepreneurial approach to work.

Skills

Negotiation
Sales Performance Management
Market Share Growth
Retailer Relationship Management
Business Planning
Brand Strategy Execution
Budget Management
Commercial Leadership
Go-to-Market Strategy
Marketing Plan Development
Key Performance Indicator (KPI) Management
Forecasting
Team Coaching
Retail Execution
Market Trend Analysis
Consumer Behavior Analysis
Competitor Analysis
Sell-in and Sell-out Goal Achievement
Partnership Activation
Profit and Loss (P&L) Management
Return on Investment (ROI) Analysis
Internal Collaboration
Inventory Management
Assortment Management
Data Analysis
Reporting
Presentation Skills
Persuasive Selling
Communication Skills
Analytical Skills
Microsoft Office Suite Proficiency
Advanced Excel Skills
Independent Work
Multitasking
Networking
Influencing
Relationship Building
Attention to Detail
Entrepreneurial Approach

Location

UK/EU

Work Type

Full-time

Experience Level

Minimum 5+ years relevant experience

About the Company

Tatcha was founded in 2009 by Vicky Tsai who unexpectedly found herself in Kyoto, where she encountered a culture of harmony, beauty, and well-being that healed her from skin to soul.
Every Tatcha formula is crafted at the Tatcha Institute in Tokyo, where leading scientists innovate within tradition: balancing timeless Japanese botanicals with proven clinical ingredients to work with skin, not against it.

Equal Opportunity

As an equal opportunities’ employer, Unilever Prestige Hub Brands/Tatcha/Murad//Living Proof/K18 is committed to the equal treatment of all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes.
We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff.
From application to interview, we place inclusion at the heart of all we do.
In particular, we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Unilever Prestige Hub Brands/Tatcha/Murad//Living Proof/K18.