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About the Role

As the corporate receptionist for a building near Monument Station, you will be the warm, welcoming, and engaged first point of contact for occupiers, visitors, and clients in the financial and legal sectors. You will proactively promote the site, engage tenants, and manage the reception area in close collaboration with building management and the security team.

Responsibilities

• Take full ownership and accountability of the reception and associated areas, ensuring they are kept in the best possible order.
• Liaise with cleaners, facilities, security, and other departments as necessary.
• Ensure the St James folder, manual, occupiers procedures, and phone database are up to date.
• Deliver monthly reports and appropriate FOH data as required.
• Serve as the first point of contact for all guests, visitors, occupiers, and clients, addressing questions and queries.
• Meet and greet all guests and visitors, providing exceptional service and standing to greet as a basic standard.
• Receive and answer calls promptly and efficiently, identifying caller requirements and transferring calls appropriately.
• Manage difficult or distressed callers calmly and professionally.
• Report accidents or incidents where appropriate.
• Create and lead the events calendar, pop-ups, and freebie Fridays for the building.
• Ensure the reception area is kept organized, clean, and tidy at all times.
• Adhere to St James policies and procedures, code of conduct, and emergency procedures related to Health & Safety.
• Perform any other duties necessary to support the client, customer, colleagues, and St James.
• Deal with contractors on-site.

Requirements

• Previous experience in delivering exceptional customer service is essential.
• Excellent command of the English language, both verbal and written.
• Experience using Microsoft Office, PowerPoint, and Excel is essential.
• Exceptional interpersonal skills, flexibility to work with a range of styles and personalities, and adaptability to business demands.
• Excellent punctuality, an outgoing personality, and a can-do/proactive attitude.
• Willingness to be trained to obtain Fire Warden, First Aid, and IOSH certifications if required.
• Innovative and creative approach.

Skills

• Customer service
• English language proficiency (verbal and written)
• Microsoft Office Suite (PowerPoint, Excel)
• Interpersonal skills
• Flexibility
• Punctuality
• Proactive attitude
• Creativity

Location

• City

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

About the Company

• The building is located at Monument Station and serves clients in the financial and legal sectors.