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About the Role

Hard Rock Digital is seeking a Senior Manager – Risk Operations to build and lead its Canadian operational risk function for a leading online gaming operator. This role involves collaborating with global leadership and establishing front-line operational teams in Canada, overseeing KYC, fraud prevention, payments risk, and AML monitoring while ensuring compliance with regulatory standards. The position is key in driving operational delivery, incident management, and embedding a strong risk culture.

Responsibilities

Establish and manage front-line operational teams in Canada.
Oversee KYC, fraud prevention, payments risk, and AML monitoring.
Ensure compliance with regulatory standards.
Drive operational delivery and incident management.
Manage escalations to the Compliance function.
Maintain alignment with the group’s global risk strategy.
Embed a strong risk culture.
Improve processes.
Protect customers through effective governance and oversight.

Requirements

3+ years’ experience in Operational Risk, Compliance, or Fraud Operations within online gaming, payments, or fintech.
Proven experience managing front-line operational teams in regulated environments.
Strong understanding of AML, KYC, Fraud, Payments, RG, and EDD frameworks.
Experience in team building and operational setup, ideally in a new market or jurisdiction.
Excellent communication skills.
Proven ability to liaise and collaborate across global leadership and compliance teams.
Ability to work independently while following strategic direction from established leadership.

Skills

KYC
Fraud Prevention
Payments Risk
AML Monitoring
Team Building
Operational Setup
Communication
Collaboration
Independent Work
Workflow Tools
Risk Analytics
Case Management Tools

Location

Canada

Work Type

Flexible work from home or office hours

Experience Level

Senior Manager
3+ years’ experience

Education Level

Professional certifications such as CAMS, ICA, or equivalent (Desirable)

Salary/Compensations

Competitive pay

Benefits

Competitive benefits
Flexible vacation allowance

About the Company

Hard Rock Digital is focused on becoming the best online sportsbook, casino, and social gaming company in the world.
We are building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers.
We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality.
Startup culture backed by a secure, global brand.

Equal Opportunity

We want to celebrate you being you (we are an equal opportunities employer)