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About the Role

Skin Analytics is seeking a Junior Support Agent to provide essential operational support to customers. This entry-level position involves managing the sending and receiving of kits to and from patients, offering administrative support to the client operations team, and gaining hands-on experience within a growing health tech company.

Responsibilities

• Manage the daily process of receiving skin check kits from patients, cleaning them, and sending out new kits.
• Provide support to customers and team members, addressing hardware queries, offering technical assistance, and handling complaints within quality management policies.
• Take ownership of managing the overdue hardware process, new client hardware builds, and conducting inventory stock counts.
• Collaborate with other members of the Client Operations Team to ensure seamless operations.

Requirements

• Experience in a fast-paced environment with the ability to react positively to changing priorities.
• Attention to detail is crucial as products directly affect patient experience.
• Excellent customer service skills.
• Basic technical knowledge to address hardware queries and provide technical assistance.
• Initiative to identify tasks that need to be completed.
• Collaborative and adaptable nature to work effectively in a team environment.
• Strong communication skills, both verbal and written.
• Right to work in the UK.
• Diverse backgrounds are welcomed, including customer support, retail, operations, or tech support.
• Strong willingness to learn and grow, as training will be provided.

Skills

• Customer service
• Technical support
• Hardware troubleshooting
• Inventory management
• Communication

Location

• Farringdon, London

Work Type

• Onsite
• Full-time

Experience Level

• Entry-level
• Junior

Salary/Compensations

• Competitive salary

Benefits

• Share options package
• Private healthcare
• Company pension incl. salary sacrifice options
• 25 days annual leave + 5 day company shutdown in August + bank holidays
• Enhanced parental leave
• Yellownest Salary Sacrifice Nursery Scheme
• Bike to work scheme
• Training budget
• Weekly catch-ups and monthly development meetings
• Fun social activities

About the Company

• Skin Analytics is an award-winning health tech company deploying world-leading skin cancer pathways using AI as a medical device, DERM.
• The company recently secured £15M in Series B funding and is expanding internationally.
• DERM is a Class III CE marked medical device approved to make clinical decisions autonomously in the cancer space and has received a NICE recommendation for NHS use.
• DERM is deployed at over 28 NHS organizations, improving patient access to skin cancer diagnosis.
• The company collaborates with major health insurers to reach patients.
• Skin Analytics is on a mission to build a future where no one dies from skin cancer.
• Company values include Building a Strong Foundation, Always Learning, Lead from the Front, and Tough and Resilient.

Equal Opportunity

• Skin Analytics embraces and is committed to diversity and equal opportunities.
• The company is dedicated to building a team that represents a variety of backgrounds, perspectives, and skills.
• Adjustments can be requested during the hiring process.
• AI plays a role in the hiring process, but all AI-generated summaries and screenings are reviewed and verified by a human recruiter, with humans making the final hiring decisions.