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About the Role
Lightspeed is seeking a highly motivated Sales Development Representative to join our growing sales team in Berlin. In this role, you will drive revenue growth by generating and qualifying leads, acting as the first point of contact between potential customers and the Lightspeed brand. Your work directly supports Lightspeed's mission to empower retailers and restaurateurs with smart technology.
Responsibilities
- Develop a deep understanding of the hospitality industry in Berlin and the DACH region, including trends, challenges, and the competitive landscape.
- Qualify warm inbound leads from marketing initiatives (webinars, trials, demo and quote requests) primarily via phone and email.
- Conduct initial discovery calls to identify business needs, pain points, and fit with Lightspeed solutions.
- Qualify leads using frameworks like BANT (Budget, Authority, Need, Timeline) to ensure high-quality sales opportunities.
- Book appointments and product demos for Account Executives, ensuring a smooth and professional handover.
- Maintain accurate records in Salesforce, tracking prospect interactions, pipeline activities, and lead status.
- Collaborate closely with Sales and Marketing teams, sharing market feedback and contributing to strategy development while meeting or exceeding monthly and quarterly qualified opportunity targets.
Requirements
- Sales or call center experience with a proven track record of meeting or exceeding targets.
- Solid understanding of Sales Development best practices, including lead qualification, pipeline management, and outbound prospecting.
- Excellent written and verbal communication skills with the ability to actively listen, persuade, and clearly articulate value.
- Proactive problem-solver who anticipates challenges and develops creative, customer-centric solutions.
- Strong collaborator with the ability to influence cross-functional teams and effectively represent customer needs.
- Thrives in a dynamic, goal-oriented environment and can effectively manage time and priorities.
- Proficient with CRM tools like Salesforce for pipeline structuring, activity tracking, and data maintenance.
- Fluent German and proficient English, both written and spoken.
Skills
- Sales Development
- Lead Qualification
- Pipeline Management
- Outbound Prospecting
- CRM Tools
- Salesforce
- Communication
- Problem-Solving
- Collaboration
- Time Management
Location
- Berlin
Work Type
- Hybrid
Experience Level
- Sales Experience
- Call Center Experience
Benefits
- Strong growth program for development and career goals
- Real advancement opportunities in a growing company
- A team that is large enough for real perspectives, but lean enough to feel your impact
- Hybrid work model: 3 days in the Berlin office and 2 days remote per week
- Lightspeed stock program
- 400 EUR Health & Wellness budget annually
- Mental Health Support via Modern Health App
- Work from Anywhere option: up to 60 days per year worldwide
- Free access to LinkedIn Learning
- Personal career GPS
- Time off for volunteer work
- Public transport support
- Regular team lunches, breakfast, and snacks in the Berlin office
About the Company
- Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
- Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
- With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
- Lightspeed is building communities through commerce.
- The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Equal Opportunity
- Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
- Lightspeed welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.