Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Client Manager is responsible for driving the Maison Client strategy and roadmap in Oceania. This role leads the department through Client Insight, Development, and Experience, utilizing data-led insights to drive client recruitment, retention, and reactivation. The Client Manager acts as an Ambassador of the Maison, inspiring boutique teams to build client loyalty through exceptional experiences.
Responsibilities
- Define and implement Maison's Oceania client strategy, roadmap, and budget planning in collaboration with the Retail Director
- Act as a key stakeholder across large-scale projects and work cross-functionally with other departments
- Define clear Client KPIs and provide dashboards and tools for boutique teams
- Analyze client data and develop a thorough knowledge of the local client portfolio
- Monitor local client portfolio evolution and client performance, identifying development opportunities
- Share qualitative insights with Management and Boutique leaders, escalating local needs to the Region
- Animate the local Client community within the boutique population
- Lead local clienteling opportunities to solidify a strong client foundation across segments
- Ensure a consistent and sustainable approach to client conversion and upgrades
- Coach and support boutique teams in structuring their Clienteling strategy
- Manage overall client experience in boutiques, in line with Maison quality, hospitality, and service
- Partner with boutiques and departments on client treatment programs
- Develop and facilitate personalized client journeys for Oceania clients attending High Jewelry events and in-boutique animations
Requirements
- Strong understanding of matrixed business operations, market dynamics and client requirements of the industry
- Excellent interpersonal skills at all levels, across people management, networking and leadership
- Consistently engaging with and motivating others
- Strong track record and proven results in implementing retail strategies
- Self-motivated, Independent and result-oriented
- Flexible, adaptable, people-first leader
- Analytical mindset equipped to interpret data insights to proactively challenge assumptions integrating insights into ongoing process refinements
Skills
- Client Insight
- Client Development
- Client Experience
- Data Analysis
- Clienteling
- People Management
- Networking
- Leadership
- Retail Strategy Implementation
- Analytical Skills
Location
- Oceania
Work Type
- Full-time
About the Company
- A High Jewelry Maison with a strong heritage promoting exceptional know-how in an enchanting and creative environment.
- The company seeks talented individuals who contribute to developing and transmitting expertise with care and no compromise.
- Van Cleef & Arpels is proud to hire talents from many different backgrounds and experiences, believing that diversity and inclusion empower creativity and knowledge to deliver excellence.