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About the Role
Ebury helps ambitious businesses unlock global growth and encourages innovation, movement, collaboration, and problem-solving. We foster an environment where everyone can feel they belong, are valued, supported, and empowered to succeed. This role is for a collaborator who wants to help transform how businesses operate globally and accelerate their career.
Responsibilities
- Service a portfolio of partners and their clients through a range of different products, including APIs, FX and international payments.
- Execution of FX trades with multiple liquidity providers, using various different trading platforms.
- Handle a high volume of incoming requests via phone and email tickets from the partner.
- Gain an in-depth understanding of the processes within all departments including screening, operations, reconciliation, compliance, treasury and tech.
- Build and maintain strong relationships with both our Maritime partners and our internal departments.
- Assist partners in growing their existing businesses through your Ebury product knowledge.
- Act as a team leader, manage and mentor our Partner Relationship Associates within the Maritime / Shipping vertical.
Requirements
- Fluent in English
- Strong mathematical/analytical/legal background
- Strong interpersonal skills
- Previous customer service experience would be advantageous
- Proven FX knowledge - client facing and operational FX experience
- Proven experience in finance / FX industry in a sales / mid-office role
- Ability to work under pressure while working accurately and efficiently
- Fast learner with a high attention to detail
- Possess a positive, enthusiastic and motivated attitude
- Excellent written and verbal communication skills including an excellent phone manner
Skills
- FX transactions
- Customer service
- Payment requests
- APIs
- FX
- International payments
- FX trades
- Trading platforms
- Team leadership
- Mentoring
Location
- London
Work Type
- Office based
- Onsite
Experience Level
- Senior
Education Level
- Degree level education preferred
Benefits
- International development opportunities include attending global Sales / Commercial Boot Camps.
- Career development and progression
- Dedicated Mentorship
- Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
About the Company
- Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow.
- Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.
- Since its founding in 2009, Ebury has always been a fast-growing leader in fintech.
- Today, we bring together 1,800+ Eburians across nearly 70 cities and we’re always looking to add to our team.
- At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow.
- We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.
- The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.
Equal Opportunity
- We believe in inclusion.
- We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation.
- At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.