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About the Role

As a Senior Claims Consultant, you will play a critical role in delivering fair, timely, and high-quality Life Risk claims outcomes for customers. This role manages complex and high-risk claims with care, consistency, and sound judgement, while upholding Zurich’s claims philosophy and risk standards. You will also contribute by sharing technical expertise, supporting the development of others, and improving processes.

Responsibilities

Managing complex and high-risk Life Risk claims within delegated authority.
Making evidence-based claims decisions aligned to policy terms and Zurich’s claims philosophy.
Monitoring and managing claims risk, including financial exposure and compliance obligations.
Delivering strong customer outcomes without compromising assessment standards.
Providing technical guidance and mentoring to claims consultants and administrators.
Contributing to continuous improvement initiatives across claims processes and practices.

Requirements

Ideally, at least 5 years’ experience assessing Retail Life Risk claims, including complex or high-value claims.
Strong technical capability across the full claims lifecycle, including coverage, evaluation, and policy interpretation.
Sound knowledge of medical, legal, product, and regulatory considerations, including the Life Insurance Code of Practice (LICOP).
Proven ability to exercise judgement and settle claims within delegated authority.
Experience coaching, mentoring, or providing technical support to others.
Confidence using claims systems and data to manage risk and drive quality outcomes.
Proven experience working collaboratively within a team environment and engaging with internal and external stakeholders.

Skills

Calm, thoughtful decision-making
Empathy
Technical rigour
Collaboration
Clear communication
Customer focus
Team support
Stakeholder engagement
Technical expertise
Mentoring
Process improvement

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Senior
5 years experience

Benefits

5 weeks of annual leave (Z leave initiative)
15 days of personal/carer’s leave
Family Care (parental leave)
Hybrid working arrangement (3 days in office, 2 days remote)
AUD$500 wellbeing payment per year
AUD$295 new starter e-voucher for work-from-home setup
Award-winning training programs
Global mobility opportunities
Volunteer opportunities
State-of-the-art Green Star rated offices
Dress for your day policy
Tree planted for every new employee

About the Company

Forbes 2024 ‘World’s Best Employers’
Fortune’s ‘World’s Most Admired Companies’ for 2025
Leader in the insurance industry
Values-driven global organisation
Experiencing real growth and transformation
Committed to making a tangible difference and taking continuous steps towards a sustainable future
WGEA accredited
Family Inclusive Workplace certified
Gold AWEI Employer
Pride in Diversity member

Equal Opportunity

Zurich is an equal opportunity employer.
Committed to ensuring that our recruitment process is fair and accessible for all candidates.
Encourage candidates to let us know if they require any special accommodations to participate in our recruitment process.