Account Solutions Consultant, Customer Experience Orchestration at Adobe | England | Rezi

Account Solutions Consultant, Customer Experience Orchestration at Adobe

Account Solutions Consultant, Customer Experience Orchestration

Adobe · England

2 weeks ago

Account Solutions Consultant, Customer Experience Orchestration

Adobe · England

15 days ago
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About the Role

We’re searching for a Senior Solutions Consultant to join our team and look after strategic enterprise accounts. As a Senior Solution Consultant, you’ll act as a trusted advisor to our customers, understanding their business landscape and objectives, and demonstrating the value of Adobe solutions. You'll provide advice on digital change, helping customers strengthen their brand and grow their business by leveraging the Adobe Experience Cloud.

Responsibilities

  • Act as a trusted advisor to customers, understanding their business landscape and objectives.
  • Demonstrate and articulate the value of Adobe solutions.
  • Optimize and support customer digital strategies and solve their most important business challenges.
  • Provide customers with advice on digital change.
  • Help customers exploit the Adobe Experience Cloud to strengthen their brand and grow their business.
  • Look for the value between Adobe Creative and Document Cloud.
  • Collaborate with and support the Sales organization.
  • Work closely with wider Technical, Consulting and Customer Success teams.
  • Conduct and lead customer workshops.
  • Participate and lead in customer workshops, presentations, and other working sessions.
  • Provide creative and strategic content/input for RFPs, proposals, presentations, and case studies.
  • Maintain an understanding of competitors, especially strengths and weaknesses of competitor solutions.
  • Develop and maintain an authoritative understanding of digital technologies and marketing trends.

Requirements

  • A strong understanding of technology and how it can drive digital transformation.
  • A strong understanding of digital marketing and emerging trends like Agentic AI.
  • Ability to identify critical business issues customers are facing and provide solution approaches.
  • Exceptional presentation skills, conversational skills, and experience as a trusted advisor.
  • Proven ability to partner with senior client stakeholders to uncover strategic business objectives and align technical solutions.
  • Expertise in leading complex, large sales plays from discovery through to tech win, acting as the technical authority.
  • Experience in building and communicating use cases and value propositions.
  • Strong demonstration and value-selling experience.
  • Experience crafting end-to-end user experiences, combining content, web journey, personalized experiences, and marketing automation.
  • Self-motivated with a strong aim to succeed in a highly dynamic environment.
  • Ability to multi-task in a fast-paced environment.
  • A good understanding of digital technologies in general (e.g., web, mobile, CRM, etc.).
  • Must be self-managed, adaptable, and dedicated to customer success.
  • Experience in a technical pre-sales, consulting, specific industry, or digital marketing environment.
  • Experience with marketing or ad technology (e.g., analytics, personalization, web content management, digital asset management, Email, DMPs, CDPs, DSPs, Ad servers, etc.).
  • Exceptional interpersonal, written, presentation, and communication skills.

Skills

  • Technical
  • Digital Marketing
  • Presentation
  • Demonstrations
  • Digital Transformation
  • Agentic AI
  • Solution Approaches
  • Trusted Advisor
  • Sales
  • Value Selling
  • User Experience
  • Marketing Automation
  • Self-Motivation
  • Multi-tasking
  • Competitor Analysis
  • Digital Technologies
  • Marketing Trends
  • RFP/Proposal Development
  • Workshop Facilitation
  • Interpersonal Communication
  • Written Communication
  • Presentation Skills

Location

  • Enterprise Accounts

Work Type

  • Full-time

Experience Level

  • Senior

Benefits

  • Comprehensive benefits programs

About the Company

  • Changing the world through digital experiences.
  • Empowering everyone—from emerging artists to global brands—with tools to design and deliver exceptional digital experiences.
  • Passionate about empowering people to craft beautiful and powerful images, videos, and apps.
  • Transforming how companies interact with customers across every screen.
  • Committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity.
  • Believes new ideas can come from everywhere in the organization.
  • Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences.
  • Adobe’s industry-leading offerings include Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio.
  • Adobe enables people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
  • Over 30,000 employees worldwide are creating the future and driving the next decade of growth.
  • Believes in creating a company culture where all employees are empowered to make an impact.
  • Believes that great ideas can come from anywhere in the organization.
  • Focus on people, purpose and community.
  • Adobe for All.

Equal Opportunity

  • Adobe is proud to be an Equal Employment Opportunity employer.
  • We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.
  • Adobe aims to make our Careers website and recruiting process accessible to any and all users.
  • If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.