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About the Role
This role is ideal for a marketing professional who thrives in a fast-paced, collaborative and results-oriented environment. The successful candidate will be highly organised, proactive and detail-oriented, with strong stakeholder management skills and a passion for delivering exceptional customer campaigns through traditional and evolving marketing channels. The team’s core measures of success are driving Brand Consideration uplift and growing acquisition demand for future Card Members. The ideal candidate for this role will need robust stakeholder management skills, strong attention to detail and a creative thinker who is calm under pressure and has a positive, ‘can-do’ attitude to join our team.
Responsibilities
- Drive through the line communication strategy and execution for customers in key longstanding enterprise-wide initiatives including Delicious Month Out & Shop Small.
- Manage customer-specific content to engage, inspire and educate customers around the benefits of Amex.
- Drive innovation, build engaging communications, and future-proof customer communications.
Requirements
- Experience in customer marketing channels.
- Keen eye for what good content looks like.
- Strong stakeholder management skills.
- Strong attention to detail.
- Creative thinker.
- Calm under pressure.
- Positive, ‘can-do’ attitude.
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills
- Customer marketing
- Content creation
- Communication strategy
- Stakeholder management
- Detail-oriented
- Creative thinking
Location
- Australia
- New Zealand
Work Type
- Hybrid
- Onsite
- Virtual
Experience Level
- Experienced marketer
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
- The American Express Brand Team is responsible for building strong awareness, connection and brand affinity amongst both prospects & existing customers.
- The local ANZ Brand Team works closely to champion, protect and support the American Express Brand in Australia and New Zealand (ANZ) in close collaboration with our Global Brand Marketing Team.
- Our remit works across Consumer, Business & Merchant objectives with an Enterprise mindset at the heart of our strategy and vision.
- At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
- From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
- As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
- Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.