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About the Role

The Bailey's Hotel London is seeking a Reservations Agent to manage all room reservation inquiries, maintain accurate records, and maximize hotel revenue.

Responsibilities

• Answer incoming reservation inquiries via telephone or fax in a timely manner and convert them to bookings.
• Operate the OPERA cloud reservations system, adhering to functionality and standards.
• Adhere to Minimum Rate/Minimum Stay Selling strategies to maximize hotel revenue.
• Input reservations into the OPERA system with accurate and complete details.
• Maintain up-to-date knowledge of hotel products and services.
• Provide polite and friendly responses to telephone inquiries.
• Process fax/letter inquiries and reservation confirmations on the same day of receipt.
• Maintain accurate and daily filing systems for all departmental correspondence.
• Perform general office duties including photocopying, faxing, and filing.
• Adhere to the Hotel’s credit policy and procedures.
• Inform customers about the Hotel’s facilities whenever possible.
• Maximize hotel revenue by up-selling and cross-selling products and services.
• Complete daily tasks such as Traces and No-show, Arrival Check, Reservations made yesterday, and emails.
• Build rapport with customers and regular bookers to encourage future loyalty and business.

Requirements

• Fully knowledgeable in the operation, functionality, and standards of the OPERA cloud reservations system.
• Fully aware of and adhere to the Hotel’s credit policy and procedures.
• Maintain a complete and up-to-date knowledge of hotel products and services.

Skills

• Customer service
• Sales
• Communication
• Opera reservations system
• Up-selling
• Cross-selling
• Filing
• Photocopying
• Faxing

Location

• The Baileys Hotel London, SW7 4QH

Work Type

• Full-time

Experience Level

• Competitive

Salary/Compensations

• Competitive

Benefits

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year
• Complimentary meals
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide
• 50% Food and Beverage Outlets discount
• Life Assurance
• Recommend a Friend Scheme

About the Company

• Millennium Hotels and Resorts owns and operates a portfolio of over 120+ hotels worldwide.
• Properties are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore.
• Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

Equal Opportunity

• At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.