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About the Role

As a Companion Animal Supervisor, you are a trusted subject-matter leader responsible for the health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. You lead through expertise and influence, coaching partners to deliver exceptional animal care and knowledgeable service. You combine a deep commitment to pet welfare with strong operational discipline and business acumen to achieve sales, margin, and shrink goals, all while modeling Petco’s leadership expectations.

Responsibilities

Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols.
Complete and oversee hourly animal health checks, wellness cards, and required documentation.
Ensure proper handling, care, and documentation of adoption animals.
Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols.
Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions.
Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
Promote a positive culture of teamwork, inclusion, and collaboration.
Lead by example modeling Petco’s selling behaviors and customer service expectations.
Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
Utilize business insights to analyze trends, identify opportunities, and implement improvement plans.
Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals.
Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
Ensure all animal maintenance tasks are completed according to the Maintenance Task List.
Maintain operational, safety, and regulatory standards at all times.
Achieve high standards of cleanliness, care, and visual presentation in all animal areas.
Process transactions efficiently while delivering a great customer experience.
Monitor sales, margin, and inventory reports to support department performance.
Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
Assist with additional duties as needed to support business needs.
Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
Provide ongoing feedback and support to strengthen partner performance and engagement.

Requirements

High school Diploma or GED preferred.
1+ year of supervisory experience, preferably in a pet retail environment.
Strong knowledge of companion animals, aquatics, and animal care practices.
Excellent communication, organizational, and interpersonal skills.
High focus on customer service and people development.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
A limited amount of travel may be required for training, meetings, or community engagement.
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

Skills

Animal care
Sales
Customer experience
Operational excellence
Leadership
Coaching
Communication
Organization
Interpersonal skills
Customer service
People development
Selling behaviors
Operational routines

Location

Pet Care Center retail environment

Work Type

Full-time

Experience Level

1+ year of supervisory experience

Education Level

High school Diploma or GED preferred

Salary/Compensations

$21.50 - $33.50 Hourly

Benefits

Health benefits
Financial benefits
401K
Incentives
PTO

About the Company

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it.
We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between.
We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.
In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Equal Opportunity

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.