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About the Role
This role involves delivering premium hospitality and exceptional service in Etihad's Premium Lounge at London Heathrow, creating memorable experiences for guests before their flights and representing one of the world's fastest-growing airlines.
Responsibilities
- Create exceptional guest experiences by delivering high standards of service, hospitality, and operational excellence.
- Support lounge performance by identifying opportunities to enhance guest satisfaction and drive ancillary revenue.
- Act as the face of Etihad in the lounge, providing personalized support across reception, concierge, and hospitality services.
- Ensure smooth daily operations by maintaining reports, completing shift administration, and updating lounge systems.
- Collaborate with lounge partners to maintain a premium environment and resolve issues promptly.
- Engage with guests to understand their needs and continuously improve the lounge experience.
Requirements
- Minimum age of 21 at the time of application.
- High school certificate.
- Minimum of 1 year's experience in an airline, premium lounge, or hotel customer service & hospitality role.
- Fluent in written and spoken English.
- Positive, confident, flexible, and approachable attitude.
- High standard of personal grooming, presentation, and professionalism.
Location
- London Heathrow
Work Type
- Full-time
Experience Level
- 1+ years of experience
Education Level
- High school certificate
Benefits
- Competitive salary
- Comprehensive benefits
About the Company
- Etihad Airways is shaping the future of global aviation from its hub in Abu Dhabi.
- The company is driving its "Journey 2030" ambition to double its fleet, expand its network, and grow its people.
- Etihad aims for a new era of excellence, offering a workplace where the world is your oyster and extraordinary experiences take flight.
Equal Opportunity
- Beware of fraudulent job offers. Etihad will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If asked for money, treat it as fraudulent.